I MADE THAT

Featured Seller - Sugarcube Design

2009-06-27T10:06:00.004-04:00

Your first name, and your store name?

Corinne from Sugarcube Design

What part of the world are from?

New York City

What does customer service mean to you?
I think communication is so important. Having great items listed in your shop and shipping out orders on time is essential, but I find that the things buyers appreciate the most are the little extras like a message to let them know their package is on its way or a personal note tucked in with their purchase.

What is your most memorable experience with a customer?

I had one woman that I did a custom order for a while back that was just wonderful to work with. We had a great time designing everything just the way she wanted it, and it all came together so nicely in the end.

What sets you apart from other sellers who are selling similar items?

If I don't absolutely love a design, if it isn't something that would catch my eye, I won't list it. Everything I have in my shop is something I'm very enthusiastic about. And I think my enthusiasm for my shop shines through to my customers. It's contagious!

How did you learn the skills that make you successful today?

I think everything I've done in the past, from my web design experience to my self-employment as a freelance illustrator to working for someone else in an office setting have all contributed to what I do today. They've all contributed a different set of skills, none of which I could do without today.

What is your goal for the next year?

My goal for the next year or so is to start using some of my current designs, as well as creating some new ones, on a wider variety of goods. I would like to begin screenprinting my designs onto things such as linens, pillow covers, and tees and maybe even open a second shop to showcase them all.

What keeps you motivated when sales are slow?

When things are busy, it's easy to get caught up in the business aspect of things like shipping and listing items. So when things are slow, I take use that time as an opportunity to create and try out the new designs that have been bouncing around in my head for a while.

What do you do to attract new clients and encourage repeat business?

I'm always looking for new ways to attract new clients, and I'm especially happy to try out any new geeky thing that comes along to facilitate that. Things like blogs, Twitter, Flickr are all great things to take advantage of. Of course, you can't discount basic things like handing out your business card to everyone you meet, or ensuring that your first-time customers enjoy the experience so much that they return again and again.

If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?

It's really simple, but great photos and clear descriptions are essential. If you don't have a great storefront, people are going to move on to the next shop without even taking a good look around.

Do you have a current promotion or contest you'd like to share with our readers?

Yes! Right now, I have a great new line of cd sleeves that I'm very excited about. To promote them, I'll be sending a free set of matching mini-notepads with each set of cd sleeves purchased.

Thanks Corinne for being our featured seller!

Please visit Sugarcube Design at http://sugarcubedesign.etsy.com

Featured Seller - Living Glass Art

2009-06-21T11:05:00.000-04:00

Your first name, and your store name?

Anna Varney livingglassart

What part of the world are from?

Tennessee, USA between Nashville and Memphis

What does customer service mean to you?

Everything, really. My joy is creating and I'm thrilled to be able to share my joy with my customers. When it comes to custom designs for a client, I will work with them until a design is to their liking even if it means weeks of discussion and design approval. I work alone so that means I am the designer, the producer and packaging engineer. Since glass is a fragile item, I take great care in packaging to assure the item arrives at its destination undamaged.

What is your most memorable experience with a customer?

There have been so many. Most recently, I created a piece, a stained glass cat face ornament, for a client of her cat who was very ill. She received the piece and the very same day her cat passed away. The piece, she says, warms her heart to see everyday and has eased in her pain since she misses her cat so much.

What sets you apart from other sellers who are selling similar items?

All of my works are original in design. I take great care in selecting quality materials. If they don't meet my standards I won't use them. I like to think that I'm creating unique works that make people say, "Wow".

How did you learn the skills that make you successful today?

Life experiences. As far as my craft is concerned, I'm basically self taught. I took one 8 hour class and set out on my own. I've held a number of different positions in a variety of fields and I guess I've learned a little bit from all of them.

What is your goal for the next year?

To develop new and exciting designs and to work on my organization skills.

What keeps you motivated when sales are slow?

My desire to create is so strong I suppose its self motivating.

What do you do to attract new clients and encourage repeat business?

Not as much as I need to at the moment. I need to investigate different options for advertisement.

If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?

Create something that you love. If you don't love what you do don't expect anyone else to love it either.

Thank you Anna! Your beautiful stained glass artwork blew us away. Such stunning colours and interesting designs that would suit many homes, at very reasonable prices. One of our favorite pieces is showcased above, called Aqua Blue Hanging Stained Glass Panel with Glass Bevels, available for $100 USD.

Check out Living Glass Art for a beautiful variety of stained glass art.

Featured Seller - twobadbananas

2009-06-19T22:46:00.004-04:00

Your first name, and your store name?

My name is Cat, and my shop name is twobadbananas.etsy.com.

What part of the world are from?

I'm from York, a beautiful historic city in England.

What does customer service mean to you?

Well, I want anyone who buys anything from me to be as excited and happy about it as I am (which is pretty excited!). I want to be helpful and friendly throughout a transaction, and I want them to know how pleased it makes me that they like something I've made enough to spend money on it. I always add a handwritten thank you and a little extra something to my parcels.

What is your most memorable experience with a customer?

Definitely Mary, who runs her own jewellery shop (heatbreakjewelry.etsy.com). I met her through etsy, purchased items from her, and her from me. She is so friendly and such fun to talk with, I had a great time preparing her order for her, and I was so thrilled when she left her feedback saying how much she loved her jewellery. She told me she changed her shirt as soon as the parcel arrived so she could wear my necklace, and that she cut the stickers off the parcel and saved them. Making Mary happy made me so happy, I was grinning all day!

What sets you apart from other sellers who are selling similar items?

When you read my listings I try to make my items as interesting and personable as I can. I'll tell you what music I was listening to, or what tv programme I had on in the background as I made each particular item, and even sometimes what snack I had in the middle of my crafty session! As for my fruit and vegetable characters, I've given them all names and personalities, a task I enjoyed a little bit too much, I think. I'm a geek at heart!

How did you learn the skills that make you successful today?

As a very strange child! I played with Sylvanian Families, but it worried me a lot that there wasn't really enough food to go round a village full of woodland creatures (as I said, strange child!). My Mum bought me fimo so I could make food for them and I never looked back. I took a break from creating anything at all whilst I was at University as my time was taken up with being in Pantomimes, running the Archaeology Society, oh, yeah, and my degree ;) Now I work full time in a shop, so I think that also helps me when it comes to knowing what designs will sell, and how to communicate with my customers.

What is your goal for the next year?

Next year? I'd like to be completely free of my student debt, and have saved up enough money to learn to drive. Then I can start going to craft shows and displaying there. As regards my etsy shop, it'd be nice to make 100 sales. That'd be a cool landmark :)

What keeps you motivated when sales are slow?

As I'm new to etsy so my sales haven't really taken off yet. I'm still excited when I can tell people have viewed my items! But I take great heart from real life reactions people have to my jewellery when I'm wearing it. It reassures me that there is a market for the things I make. I just remind myself that selling online is a different kettle of fish to selling in a shop, and that things will pick up for me.

What do you do to attract new clients and encourage repeat business?

This is like my secondary hobby at the moment! Well, I'm being featured in this blog, and in a giveaway on another blog soon. I've made a facebook fanpage (tinyurl.com/twobadbananas) and when I hit 50 members I'm going to start running promotions just for my fans.

I've just started using twitter (twitter.com/twobadbananas) although I am wary of being a spammer so I'm pretty easygoing with it. I also have a blog (twobadbananas.blogspot.com), and a webpage (twobadbananas.com), both aimed at making me more recognisable.

I'm also in the process of running an ad on Craftcult, and I sell in a bricks and mortar shop, and am hoping to expand to one or two other shops soon. I've had business cards printed which I give out to people who I chat with when they admire my jewellery, which I try to wear nearly every day.

This is the hardest part for me, wearing jewellery I've made over things I own, as I'm a bit of a jewellery fiend! Also, I pop a card and a home-made twobadbananas badge in with all the goodies I send out to my customers, so hopefully they can help spread the word for me.

Lastly, I make my friends and family a lot of jewellery, because they promote for me without even knowing they are doing it half the time! I'm hoping that my excitingly decorated parcels, extra goodies and unusual designs, combined with my friendly attitude, will foster repeat sales for me.

If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?

Be prepared for a lot of hard work! I thought I went in prepared, and I am still shocked by how much of my free time promoting takes up. I think I spend more time online nowadays than I do creating jewellery, which is sad, but necessary. But it's worth it. It's an amazing feeling when someone buys something you've made. Go for it!:)

Do you have a current promotion or contest you'd like to share with our readers?

Yes! Readers of this blog who purchase any item from me are eligible for free postage when they mention "I Made That Blog" in the Notes to Seller box. Just convo me to sort it out.

Thank you Cat! Your shop is so cute and fun! We've chosen our favorite piece from your shop to showcase on our blog, the Babooshka, Babooshka Necklace, available for only $11 USD!

Please check out twobadbananas for other terrific cutesy finds to add to your accessory collection!

Featured Seller - RosaleenDhu Designs

2009-06-15T23:42:00.006-04:00

For your shopping pleasure, we are happy to introduce...

RosaleenDhu Designs

http://rosaleendhu.etsy.com/

What part of the world are from?

Right between Los Angeles and Disneyland!

What does customer service mean to you?

Customer service means remembering that customers are people too, and not just potential sources of income. From brainstorming to shipping, I want to try to think of what will make my customers the most happy while still maintaining reasonable business practices.

What is your most memorable experience with a customer?

I think my most memorable customer with this shop was the lovely woman at the table next to me at my last convention. When I was setting up, she asked to see one of my scarves, and ended up being my first sale of the show. And over the next three days, I think she bought 4 or 5 more! And her friends bought another three! Fellow sellers are NOT competition. They're potential customers. ;)

What sets you apart from other sellers who are selling similar items?

Honestly, my items are pretty unique. There are some sellers out there who have animal scarves, but none of them do the neckwarmers that are my bestsellers, and the animal style is pretty different from my long ones.

How did you learn the skills that make you successful today?

I learned sewing through osmosis. My mother used to make all of my dresses for church and picture days, and I can remember making a doll quilt when I was about 5. I learned to be fearless about crafting in Girl Scouts, and that's also where I learned a lot about sales. By the time I got to high school, I couldn't rely on just being really cute to sell cookies. Being in retail for nearly ten years taught me a lot about the importance of presentation and customer service.

What is your goal for the next year?

I've got two big ones! The first one is to be more organized with my paperwork and record keeping. Taxes were not fun at all, and I want to make that whole process less painful. The second one is to come up with a product line that's a either less seasonal or more Summer-y.

What keeps you motivated when sales are slow?

I've got some pretty big shows I do spread out over the year. If etsy is slow, I can focus on preparing for those. If I don't feel like I need to work on show-prep, I use the slow time to develop new designs or learn something new.

What do you do to attract new clients and encourage repeat business?

I probably don't do as much to attract clients as I should. I renew or list items at least a few times a week. I post in the forums on etsy. I'm part of the California Crafters Club of Etsy Team. I have a blog. I have a DeviantArt account. I wear my own product when the weather allows.

I don't really do anything specificly to attract return business. I just do my best to offer quality product and excellent service, and I think that goes a long way. Most of my return customers mention being really pleased with the quality of my sewing. I do include a handwritten thank you in every package, and I like including small gifts as well.

If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?

No matter how carefully you calculate things, a successful shop will take over far more of your life and your house than you expect. It's not a bad thing, but be ready for it, and start planning the excuses you'll need to give the rest of your household now.

Thanks Máire! Check out RosaleenDhu Designs at http://rosaleendhu.etsy.com.

Prices range from $20-35 USD

Running A Contest? Want Extra Exposure?

2009-06-14T21:50:00.005-04:00

Are you running a contest? Would you like some extra exposure? We'd be happy to feature your contest!

If you are currently holding a contest and would like some exposure, simply send us a photo of the prize up for grabs, the retail price, and any rules that apply. We will gladly list the link to your website where contestants can enter.

If you'd like us to host a contest for you on our blog, we can do that as well. Simply give us all the info (price, rules, retail price, link to your store) we will draw a name from all contestants who enter. You will be responsible for contacting the winner and making any arrangements for them to receive their prize.

Please contact us by emailing: imadethat@hotmail.com if you'd like to work with us on a contest.

Featured Seller - Flapper Doodle

2009-06-06T08:00:00.000-04:00

What part of the world are you in?

New Jersey

What does customer service mean to you?

Customer Service is very important to me. I try to include a little free gift with each order, along with a handwritten, personalized thank you note. Every time I get an order, my heart just lights up with joy, knowing that somebody out there likes my art enough to pay for it! So when I pack their order, I want to try my best to let them know how much their order really means to me.

What is your most memorable experience with a customer?

A really nice woman who knew me from my outdoor art shows wanted to purchase some prints from my etsy store-- but had never used etsy or paypal before. Rather than taking me up on my money order/check offer, she was determined to learn how to do the transaction on the internet. I sent her step by step instructions, and stayed online near my computer while she proceeded through the checkout and registration process in case she needed help. She was so incredibly excited when she made it through! She said I helped her finally make it into the 21st century. I was so proud of her!

What sets you apart from other sellers who are selling similar items?

I think that my illustrations are unique from others because of their style and subject matter. I don't know how many other people have drawn 1920's flappers playing hula hoop!

How did you learn the skills that make you successful today?

I'm self taught, so lots of trial and error! (oftentimes more error than trial..)

What is your goal for the next year?

I'd love to spend more time painting and drawing, and I would love it I had enough etsy sales that I could cut back on the number of outdoor art fairs I have to do.

What keeps you motivated when sales are slow?

The art. If you concentrate on sales alone, it's really easy to get depressed, and second guess your artwork. Just ignore the sales, and keep going. Having a cute, affectionate cat to comfort you when sales are slow helps, too!

What do you do to attract new clients and encourage repeat business?
I have a blog (http://www.flapperdoodle.blogspot.com), post my images on flickr (http://www.flickr.com/kategabrielle), and constantly renew my items on etsy. I've also started a new advertising campaign called "Six Degrees of Flapper Doodle." In each order I send out, I include a little packet that includes Six Degrees instructions & a sheet with 6 lines on it. Each time a customer gets six friends to sign up for my mailing list or blog, they get a free mini print! Word of mouth is the best form of advertising.

If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?

Have a very unique, well crafted product, and take good pictures. If you are selling original 2D artwork, have good high quality scans or photos taken in natural sunlight with no timestamp.

*SPECIAL OFFER FOR OUR BLOG READERS*

Enter code MINIFLAPPER in the checkout, and get a free mini print of your choice with any purchase of an 8" x 10" print. Please indicate with mini print you'd like.

Thanks for sharing your artwork with us Kate! We've never seen artwork like yours before and it is quite interesting. Black and White prints are so popular and classic, coupled with a lovely vintage spirit, we have no doubt your prints will sell very well!

Visit Flapper Doodle at http://flapperdoodle.etsy.com

Featured Seller - Jewelry of Lav

2009-06-04T06:52:00.005-04:00

What part of the world are you in?

Sunny Shining Singapore, (at least for most of the year)

What does customer service mean to you?

It means taking time to understand my customer's needs and requirements and using 101% of my creativity, energy and time to meet their needs and requirements. It also means becoming friends with my customers & be their approachable jewelry designer.

What is your most memorable experience with a customer?

There are too many to be mentioned. In fact, many left wonderful and encouraging comments and praises of my jewelry after their purchases. Some even send me Christmas gifts and encouraging cards when I was feeling down due to personal reasons.

What sets you apart from other sellers who are selling similar items?

I guess it would be my after sale service. I love to give my earlier collections new lease of life, even if they have been subjected to years of wear and tear. As long as my customers send me a note or email to request for such a service, I would gladly provide, with no service charge required. Customers need only pay for new parts used.

How did you learn the skills that make you successful today?

Actually, a lot of things I learned are from trial and error. I make PLENTY of mistakes and also learn from them.

What is your goal for the next year?

My goal is for Jewelry of Lav to continue its steady grow in its online and offline presence. More specifically, as my customers are mainly from Asia, I hope to bring Jewelry of Lav beyond Asia to the different corners of the world.

What keeps you motivated when sales are slow?

Firstly, it's my passion for making things beautiful, and in this case, my jewelry beautiful and unique. I'm inspired a lot by beautiful things. So, the more I look at my jewelry and my lovely supplies, the more motivated I become in creating pretty jewelry pieces that tell beautiful stories. Secondly, my customers' feedback and praises of my jewelry keep me motivated. Well, I keep a list of all the lovely positive comments from all my customers and would look at the list to give myself reasons to push on, especially in the current time of economic crisis. Lastly, it would be my children. In order to stay at home to take care of them, I know I have to make my business successful, at least successful enough to allow me to not have a full time work outside home. :)

What do you do to attract new clients and encourage repeat business?

I offer various promotions, discounts and offers and most important great service and after sale service.

If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?

Find out more from accomplished ones and understand the time, financial resources and commitment needed, to assess if this business is truly for you. If possible, learn from a good teacher to avoid making unnecessary mistakes and to jump start your business. Most importantly, believe in yourself, and believe in miracles!

*SPECIAL OFFER FOR OUR BLOG READERS - JEWELRY OF LAV*
Mystery gift for buyers who spend a minimum of $50 USD and mention this blog!

Terrific interview Lav, thank you for taking the time to speak with us and share your beautiful collection with our readers. We just love the bursting colours and beautiful selection of pieces on your website. Please check out http://jewelryoflav.com/ for more unique jewelry pieces.

Featured Seller - Handmade Wood Gifts

2009-06-04T05:18:00.015-04:00

What part of the world are you in?

We are located in South East Michigan.

What does customer service mean to you?

Making sure that the customer is happy with what they receive. We are always prompt with email communication and love to provide customers with their specific custom request. It doesn’t matter if the customer is spending $20 or $200 on a pen, it is important to us that they enjoy it and find that it is worth its value. The same goes for any of the other Hand Made Wood Gifts that we offer.

What is your most memorable experience with a customer?

Probably the most memorable moment was when we got our first custom request for a very expensive puzzle pen. A Puzzle Pen starts off as a hand full of jig saw puzzle pieces made out of a variety of exotic woods that gets assembled and glued together before being turning into a pen. It is a very labor intensive process, and pricey, but the final result is very stunning. This is the most expensive pen that we have sold to date, and it reaffirmed for us that there are people that will pay for the quality and uniqueness of Hand Made Wood Gifts. Hopefully we will be able to build many more memorable moments in the future!

What sets you apart from other sellers who are selling similar items?

I would say our attention to quality. I take my time on each pen, and use a durable finish, not a quick friction wax like some other turners do. I started using that method and over time I noticed that the pen I used daily was starting to look worn. I did not want my customers to have that same experience, so now I spend longer working on a pen to ensure each one has a finish on it that gives it durability, shine, and protects the wood.

How did you learn the skills that make you successful today?

Woodworking, in some form or another, goes back 3 generations in my family, so I have always been familiar with it. My personal passion for wood working came from watching David Marks on his show “WoodWorks” on the DIY Network. I began to do more work with wood and started reading wood working forums. These forums can be a wealth of knowledge regarding design and technique input.

What is your goal for the next year?

Our goal is to always be growing. In the spirit of Dave Ramsey we are growing without debt. If that takes longer, then that is ok. We would rather worry about quality products and not treat our customers like dollar signs. We plan on adding more wine stoppers, salt and pepper mills, as well as some other items like exotic wood boxes and crosses.

What keeps you motivated when sales are slow?

Fortunately, sales are not what motivates us! They are a by product of the passion that we have and what we love to do. However, sales are important because they allow us to add new items and more product lines, therefore allowing us to offer more to our customers. The more sales we have the faster we will grow. Being in business with my wife, and the constant love and encouragement I get from her, doesn’t hurt either!

What do you do to attract new clients and encourage repeat business?

We are always looking for new ways to promote our business. Word of mouth has proven to be the best method so far. We try to get our website name out there on various blogs and forums. While we signed up at Esty a while ago, we just got our shop going and are actively viewing the Alchemy section to suggest our products to people looking for wood gifts. Maybe in the future we will go to art shows and things like that. When people can feel and see the actual product they are much more impressed.

If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?

Make sure that you love and believe in what you make and sell, and don’t shortchange yourself on what you think your items are worth. You aren’t a mass producer of cheap junk; you are a creator of unique, individual items.

**SPECIAL OFFER FOR BLOG READERS**
If you send Derek at Handmade Wood Gifts an email about this feature, he will happily give you 15% off your order that you place in the months of June/ July 2009!
sales@handmadewoodgifts.com

Handmade Wood Gifts offers a lovely variety of items from the handcrafted pen you see above to: wine stoppers, pill cases, keychains, customizable desk sets with features likes name plates, mounted pen, business card slot and clock.

A terrific selection of wood is available to create your custom piece, including: Blood Wood, Bubinga, Cherry, Cocobolo, Leopard Wood, Mahogony, Maple/ Spalted Maple, Red Oak, Padauk, Purple Heart, East Indian Rose Wood, Wenge, & Zebra Wood.

ADMIN COMMENT: My fav is the Zebra Wood!

What caught our attention about Handmade Wood Gifts, other than the beautiful craftsmanship of their handmade pieces, was the fact that Derek and his wife run this wonderful family business! They have the opportunity to work with their siblings as well, which would be a terrific blessing. We are quite envious! Thank you so much Derek for sharing your talents with us, we wish you much success.

Please visit their Websites/ Online Stores, located at: http://handmadewoodgifts.com and http://handmadewoodgifts.etsy.com

CONTEST WINNER FRANNIE K!

2009-06-01T08:54:00.008-04:00

Congrats to our May contest winner, Frannie K!

We decided the best way to introduce new product to our customers, is to give them a whole whack of them for free!

Here is how it works...

For every item you purchase at Not Bees...BEADS! you will receive one entry into our monthly contest. At the end of the month, we put all the names in a hat and draw a winner! The winner will receive a selection of gemstones, beads and findings for free!

This giveaway helps us promote new merchandise and allows you, the buyer, to give us your thoughts on, in many cases new items that are not even for sale yet on our website!

So check out our online jewelry supply store, Not Bees...BEADS! at www.notbees.com

We also invite Frannie K to review her free goodies right here, on our blog!

Congrats again to Frannie K!

Featured Seller - Lake Erie Beach Glass

2009-05-21T22:42:00.011-04:00

What part of the world are you in?
I live on the Southern Shore of Great Lake Erie on a small strip of Pennsylvania land between Cleveland, Ohio and Buffalo, New York USA.

What does customer service mean to you?
Customer service, to me, means offering a quality product and a memorable experience for the customer that will keep them coming back to you and bringing their friends a long, too!

What is your most memorable experience with a customer?
I've had several but one particular customer sticks out in my mind. It was a custom order gift for her daughter and she was undecided on what to have made. She had seen a wire wrapped pendant in my shop and another piece with handmade chain. We worked together on the piece and ended up mutually creating the perfect gift for her daughter. They both loved it and still contact me to remind me! I love to hear from my customers!

What sets you apart from other sellers who are selling similar items?

The sea glass community is large and vast but very close! We all seem to know each other well. We learn from each other and share ideas about customer service, quality standards, and more. So, I would say that I am similar to my commrades. I do put my entire self into my pieces and try to be artistically different. It is very important to me to have made a product that is going to last and my customer is going to be happy. I stand behind my products.

How did you learn the skills that make you successful today?

I am mostly a self taught artist but have received help from my other artistic friends and have participated in workshops for metalsmithing in my local and regional area. Drilling glass was learned by trial and error. I can't even count how many pieces of sea glass I've broken over the years! I laugh and then cry!

What is your goal for the next year?

We are currently working on self publishing a book on the history of sea beach glass that is relevant to our area. The book will contain chapters on ship wrecks in the Lake as well as what industry specifically is responsible for delivering the glass that we find. We have including an extensive section on pattern identification, pottery, and maker's marks. There will be a spectrum color chart for easy identification and information about specific beaches. This has been a long term project and we are super exciting to be releasing the book this year at the 2009 North American Sea Glass festival in Erie, Pa!

What keeps you motivated when sales are slow?

I go to the beach with my family and beachcomb! The experiences we share at the beach are always motivating and memorable!

What do you do to attract new clients and encourage repeat business?

I am always looking to expand my website pressence by using social networking platforms like Facebook,Twitter and my own blog. I occassionally will offer sales or shipping discounts in my shop and during team promotions or team give aways as well as making sure I include something special for each of my returning customers!

If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?

Do it! Do it for yourself! If you have a craft that you can share, there is a market for it. It won't be easy and sometimes it can be down right frustrating but like the tides the business cycle will ebb and flow. There is such a large community of support with in the handmade community and you will make many friends who will help you a long in your venture. The handmade community wants you to succeed. You will not be a lone and you will be a happier person for doing it!

Do you have a special offer or promotion for our readers?

*SPECIAL PROMO FOR "I MADE THAT" BLOG READERS*

FREE SHIPPING of your purchase when this article is mentioned in the notes to seller section at store checkout!

Check out other stunning designs beach glass creations at Lake Erie Beach Glass! We love the smooth yet unique shapes of glass used in these earrings, necklaces and bracelets. These pieces would be a nice choice for a bride and her bridesmaids.

The piece featured in this post is entitled: Lake Erie Beach GREEN BUCKS HI ROLLER Genuine Sea Glass Necklace Set by Lebg, and is available for $100 USD for the set here.

$5 Deal Of The Week - Design Knit Fun

2009-05-21T22:27:00.006-04:00

Our $5 deal of the week is courtesy of Design Knit Fun! This pretty handknit ring is a unique find! We have never seen a knit ring before, but it is quite lovely! We love the colours of this piece, but it is also available in additional colors: pink/purple/teal and orange and green based.

We attempted to showcase this piece earlier but it sold!
Check out Design Knit Fun's other designs and creations here.

Product Review - Gala Glass

2009-05-18T16:34:00.012-04:00

Handcrafted Wine Glass Bottle Stopper by Gala Glass

A terrific conversation piece that will add unique beauty and sparkle to the bottle on your dining table.Your guest will appreciate the craftsmanship that goes into each handcrafted piece. Fits snugly into the neck of a wine bottle, can be elegantly presented and has a nice weight to it. Our dinner guests complimented its unique shape and colours, unlike anything they had ever seen. One guest accidentally dropped it on our floor and it didn't even suffer a chip! There are many colours to choose from and each piece is unique, available for only $18.15 USD! Click here to view.

Leaf Glass Pendant by Gala Glass

A stunning Murano glass pendant that beautiful compliments the neckline. I wore this piece for a week, at work and after and never got tired of it. I wear a lot of black at work and this piece suited my wardrobe perfectly. I must admit I did get caught up a few times staring at this pendant as it glittered in the sunlight. Cool at first, it quickly warms up to your body temperature and has a great weight to it. Retails for $36.36USD, currently on sale 63% off! Available for only $13.61 USD. Click here to view.

Glass Frog On Lily Pad by Gala Glass

I love this cute little guy, handcrafted from beautiful Murano green glass, suites my garden perfectly. I have him resting on a rock in our vegetable garden, resting quite contently on his lily pad. I was impressed with the attention to detail, even the tiny "toes" that stick out from the lily pad. His quizzical look amuses me, he makes me smile every time I am working in my garden. Currently on sale for only $7.25 USD! Click here to view.

Angelo Tiozzo, Master Glass Artisan, is originally from Murnano Italy and heads Gala Glass with over 50 years of experience. Gala Glass offers a 60 day Product Guarantee, so ordering is stress free! Conveniently order online at http://galaglass.com, or visit one of their many kiosks located in: Alberta, Manitoba, Ontario & Quebec. Click here for locations.

Check out their entire website at http://galaglass.com

Featured Seller - Furious Dreams

2009-05-11T22:46:00.005-04:00

What part of the world are you in?

Southeastern Pennsylvania in the Brandywine Valley, just west of Philadelphia.

What does customer service mean to you?

Customer service is probably the most important part of the business transaction. I try to give personalized treatment to all my customers. Just as it's importantfor a collector to meet the artist whose work they support, my own 'patrons' deserve to know a little more about me than just my shop name.I want to build relationships with my customers so that they'll return and begin building their own collection of my work.

What is your most memorable experience with a customer?

There is a customer in Switzerland who is an exceptional writer. She always offers feedback that is lyrical and more descriptive of my paintings than I could ever be.I can't think of any experiences that haven't been memorable with my customers. They are all unique and respond to my work in different ways. It allows me to see the paintings through their eyes.

What sets you apart from other sellers who are selling similar items?

My work is diverse and I can offer a range from figurative to abstract to landscape. I see a lot of artists who produce the same thing over and over.I don't think the concept of style applies to fine art and I don't paint to sell, which would be a disaster. Picasso changed his work from year to year. To continually grow and develop is the beauty (and challenge) of being a painter.

How did you learn the skills that make you successful today?

I grew up with a mother who was a painter, and a father who was a film editor. It was a creative family; my parents gave their kids a lot of opportunities and supported my interest in art and music. I also studied color theory and portraiture for almost 10 years with the Chatov studio in Atlanta. I apprenticed with printmakers and have a variety of skills in different mediums.But mostly, painting has been a priority throughout my life. Along with making a lot of mistakes.
You can't be afraid to fail.

What is your goal for the next year?

To produce as much as I have this year, but to sell all of it!

What keeps you motivated when sales are slow?

I've never been motivated by selling my art. I'm inspired to create it.When sales are slow, start making more art!

What do you do to attract new clients and encourage repeat business?

I use all the usual social networking sites, professional links from my corporate world, post on my blog and other artists, critics and writers blogs. It's important to give back, so I'm also posting interviews with painters whose work I admire. It's really more about getting your name out there in terms of attracting potential patrons. I enter shows every year. I'm currently in an exhibit at a local museum and I also note the exhibits that each listed painting has been in.Residencies are important for artists in terms of networking and opportunities for uninterrupted work, and I met some great friends at a residency in Italy a couple of years ago. I applied to another residency for next fall.

If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?

Make sure you have a passion for what you're doing. Persevere and come up with a business plan for promotion.

Admin Comment: We've always been a fan of painting, especially beautiful abstract work. Furious Dreams has no shortage of beautiful pieces to accessorize and add a burst of colour to your home.

Visit Furious Dreams on etsy at http://furiousdreams.etsy.com

*Special Promos* 50% OFF SPRING SALE! All original oil paintings are now being offered at one half the listed price. Please convo me with your selection PRIOR to purchase and I will make the price change reserving it in your name. Also free shipping on most items!

$5 Deal Of The Week - Smiling Snails!

2009-05-06T19:00:00.001-04:00

Etsy seller PinkFink wanted to share their $5 DEAL with our readers, and we are happy to showcase their cute polymer clay snails!

These little guys are perfect for your desk, or sit them in a window beside a house plant as an adorable decoration! A perfect gift for the Gardner you love!

These will only run you $5! Please visit PinkFink's store for more great finds.
http://pinkfink.etsy.com

CONTEST WINNER!

2009-05-01T20:33:00.005-04:00

Congrats to Drea from Faeried Treasures for winning our contest! You will receive one large, stunning Golden Green Quartz gemstone shipped to you absolutely free of charge. We hope you enjoy your prize!!

Everyone check out Faeried Treasures beautiful jewelry. Remember to contact us when you create a piece with our gemstone and we will post it on our blog!

Featured Seller - Simply Smiss

2009-05-01T19:22:00.006-04:00

What does customer service mean to you?

I make my items to the best of my ability, and take time to make sure they look good before I send them out. I try to create nice packaging that would look nice when given as a gift. And I love to include an extra little goodie with every order!

What is your most memorable experience with a customer?

My first customer would have to be my most memorable. I was very excited that someone wanted to BUY my stuff!!!

What sets you apart from other sellers who are selling similar items?

I don't just slap the fabric on the buttons, like I have seen some. I try to go for symmetry to keep a polished appearance. I also donate 10% of all my sales to the etsy for animals charity of the month!

How did you learn the skills that make you successful today?

Lots of playing with different materials

What is your goal for the next year?

Just looking to create new and more interesting items, learn new skills.

What keeps you motivated when sales are slow?

Talking to other sellers. Usually it's a general slump around all the shops and I keep in mind that it's not for a lack of people liking my items!

What do you do to attract new clients and encourage repeat business?

I offer BOGO sales to bring in new sales; I create great products and show my appreciation to keep them coming back!

If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?

Don't think you can sit back and let the store do all the work. You have to get out there and promote your shop! Have fun with it and be proud of your work!

*SPECIAL PROMO FOR I MADE THAT BLOG READERS FROM FEATURED SELLER SMISS00!*

BUY ONE GET ONE FREE! (equal or lesser value) I can give you a refund through paypal, or send me a convo and I will create a new listing for you. PLUS my little extra goodie! :)

Visit Simply Smiss at www.smiss00.etsy.com

Admin Comment: We can't say enough great things about Jennifer, owner of Simply Smiss, she is just a lovely person with a great selection of items in her shop. We especially love the bee themed items!! Thanks Jennifer for your great interview.

NOTBEES.COM CONTEST - LAST DAY TO ENTER!

2009-04-30T11:15:00.005-04:00

LAST DAY TO ENTER OUR CONTEST!!!!

Click HERE to enter. (Entry is in a previous post)

WIN a fabulously large Golden Green Quartz Gemstone, shipped to you absolutely FREE!

GOOD LUCK TO EVERYONE WHO ENTERS!

notbees.com

Featured Seller - Birch Soaps

2009-04-29T08:00:00.000-04:00

What part of the world are you in?

I am in the Pacific Northwest in busy Seattle Washington.

What does customer service mean to you?

Customer Service to me means doing what ever it takes to make your customer feel like them and their order is the most important thing to me. Getting their order in their hands safely in a very timely manner, having great communication and of course delivering a all around pleasing product!

What is your most memorable experience with a customer?

Recently, a friend of one of my best repeat customers contacted me and explained that she wanted to get her friend one of my gift packs for Easter. We both talked about how much we love this certain mutual customer/friend and how big her heart is. She had mentioned that she was a bit short on money, but not in a way that she was expecting anything from me. I told her that I would love to donate the gift pack in her name. She was so thankful that she spread the word about my shop and great customer service. We are great friends now!

What sets you apart from other sellers who are selling similar items?

There are so many wonderful soapers out there! I would have to say that I like to make my soaps visually reflect the fragrance. For example my Bahama Beach bar has a "sandy" brown bottom with a ocean blue top, to visually make you think the ocean along with that fragrance. I try to do that with each bar and make it bright and fun. And of course just trying to add something new everyday, I have a long list of products to bring in that I'm very excited about.

How did you learn the skills that make you successful today?

Marketing wise I learned a TON from talking to other successful sellers in the Etsy Forums. There is such a wealth of information there that I know I would not be where I am with out them and the ability to use the forums. Soap wise, I was sparked to try soaping from a article in Bust magazine along with a tutorial. I made my first bar of Cold process and was hooked from then on out. I did a TON of research using my buddy Google and just expanded my craft by learning hands on. I also have to credit a fellow soap maker for doing lots of tech support with me! Thanks MorganStreet!!

What is your goal for the next year?

My goal for the next year is to bring in 3 new product lines. To really nail down a successful marketing plan that works for me. And of course I would love to keep working towards being the Featured Seller on Etsy. I think that would be a great challenge for me! But most importantly, my goal is to continue to bring great customer service and pampering products to the masses!

What keeps you motivated when sales are slow?

When its slow, I keep motivated by talking to my fellow soapers and other sellers in the forums that might be slow as well. Its important to know its not just you. You always get the best ideas for new soaps or marketing techniques when its slow! It forces you to get creative! I also love to browse the Bath and Beauty buying section, just to see what others are creating and to stay inspired!What do you do to attract new clients and encourage repeat business? I think building relationships is really important. Not just spamming social networking sites like Twitter, I spend time reading and getting to know all 1,057 followers (do you believe that for a second haha) I think once they shop with me and get that great service and product they will naturally come back to me, I can only hope!

If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?

I would say to know your market when you come into it! Google is your friend! Once you feel like you have nailed down who your market is. Find the venue that best matches that. Where are they hanging out? 1000market? Etsy? Artfire? Do your business homework. Dont try to do ALL of the marketing opportunity's that walk across your plate, you will get overwhelmed trust me! But most importantly, set realistic goals. Even if they are silly, at least you will feel like you are accomplishing instead of failing!

SPECIAL PROMO FOR MADE THAT BLOG READERS - I would love to offer the lovely readers a Free Lip balm of their choice with any order.Or if they spend over $10.00 they will receive a free balm along with 10% off when they mention this blog in the notes to seller at check out! Also if I may add, that I have a wonderful monthly newsletter with coupons, company news and beauty recipes that you can try at home! Join the fun here>> http://eepurl.com/V1W

Our favorite part was you donating a gift pack to your customer/ mutual friend. It is a great feeling to help people in need. I remember reading a customers bio after they had placed an order and read how a large percentage of her profits went to breast cancer research so we just added free beads with her order (in pink of course!) in hopes she would use them to create a bracelet for breast cancer. Doing something selfless gives you such a great all over feeling and you cross those mere "buyer/ seller" labels.

You've done wonderfully well with your etsy shop with over 500 sales and counting! Your delicious looking soaps, lip balms, and lotion bars are flying off your virtual shelves. We know you will do very well this upcoming year and we are delighted to share your shop with our readers, we only wish we could smell your lovely soaps through our computer monitor!

Please check out Birch Soaps located at http://www.mybirch.etsy.com or http://www.birchsoaps.artfire.com.

Any wholesale inquries can view their portfolio here, http://www.trunkt.org/mybirch

Featured Seller - Jewelry by Lorelei Eurto

2009-04-28T08:00:00.002-04:00

What part of the world are you in?

Upstate NY, USA

What does customer service mean to you?

EVERYTHING! I treat my customers exactly how I would want to be treated when buying handmade items. Showing pride in my work, concentrating on packaging, sending confirmation emails, and leaving positive feedback for my customers- happens for every single sale.

What is your most memorable experience with a customer?

A pivotal point in my Etsy career was when I sold a necklace to a woman in Spain. It never made it to her. I made another and sent it. The second necklace never made it to her. The second necklace came back to me. The first one is sitting in customs somewhere. This directly resulted in my decision to ship Registered mail for every international order!

What sets you apart from other sellers who are selling similar items?

I believe that photographs play a large role in the sale of my jewelry. I try my very best to photograph the piece of jewelry in a way that is aesthetically pleasing to the eye. That first photo is the one that pulls the buyer in to begin with.I also enjoy creating a bond or relationship with my customers, and this in turn, keeps them coming back for more. My jewelry is really fun and the shopping experience is easy-going!

How did you learn the skills that make you successful today?

I learned a lot by shopping around on Etsy. I love buying from fellow Etsians, I get a sense of how they do business, what I like and dislike from each sale, and I've taken pointers from these transactions. I have also been doing this for about 2 years, so I've had quite a bit of experience. Most of which is completely 100% positive!

What is your goal for the next year?

I'd like to get my own website up and running smoothly by next year. I'd also like to figure out how to have a nice online gallery of my sold work. Selling on Etsy is my hobby and most of my earnings go back into Etsy, or buying supplies. As long as I can keep selling, I'm happy!

What keeps you motivated when sales are slow?

Luckily, I'm part of a pretty amazing online beading community. Reading their blogs, and keeping up on what they're doing keeps me motivated! There is an amazing amount of talent out there, and they never cease to inspire me!

What do you do to attract new clients and encourage repeat business?

Sometimes I offer specials in my shop, or send coupons for 20% off of their next purchase. Seems to work like a charm so far!

If you could share one piece of advice with someone who is considering openingtheir own store of handmade items, what would it be?

Invest in a great camera! Online shopping relies heavily on decent photographs. Since the shopper can't touch, and feel the piece they are purchasing, you want to provide them with really great, bright, and clear photographs so that they know what they're getting. That visual is the next best thing next to touch!

SPECIAL PROMO FOR 'I MADE THAT" BLOG READERS - Enter the code I MADE THAT into the notes to seller and I will give 20% off of one item in my shop. Wait for a revised invoice before paying!

Great promo offer for our readers Lorelei! We love being able to share not only talented artisans but great deals with our readers!
You've had some great success over the last two years with well over 500 sales in your shop! We can see why, lovely choice of colors, shapes, and textures that are pleasing to the eye.

Check out Lorelei's online store, Jewelry by Lorelei Eurto, and don't forget that 20% off special promo!

Featured Seller - PolishedTwo - Pottery Shard Jewelry & Whimsical Accessory Designs

2009-04-27T08:00:00.002-04:00

What part of the world are you in?

I live in sunny Austin, Texas -- known as the Live Music Capital of the World!

What does customer service mean to you?

Customer service means creating a happy buyer experience. It means providing a well-crafted product and showing your appreciation for the customer's choice of your art.

It is often the little added touches like this that keep people coming back for more handmade items-- it feels good to buy them!

What is your most memorable experience with a customer?

I have several repeat customers that check back with me monthly and buy new items, but my most memorable recent customer is one that pretty much designs the jewelry herself. Its fun: she gives me the specifications, points me in the direction of the supplies to use, and tells me her ideas. She leaves the handiwork to me and I've made her lots of custom items this way. In fact, the best thing about it is that she really planted the seed of some new ideas for my designs through these special requests. I've ended up incorporating new materials into my jewelry based on some of her suggestions.

What sets you apart from other sellers who are selling similar items?

I'm not sure if it is my marketing, my packaging, or my customer service, but one thing I do hear from my customers is that I have the fastest turnaround time on shipping. People buying from Etsy shops often buy from several sellers at once. I've had customers say that my packages are the first to arrive. With hundreds of thousands of jewelry makers on Etsy, this is just one way that I've work hard to set myself apart.

How did you learn the skills that make you successful today?

I am mostly self-taught. I love to accessorize and was especially in love with the unique jewelry I could find at boutique stores, but I've been doing crafts my whole life so I always had the mentality of "I could make that!" When I moved to Austin about 10 years ago, I researched materials and tools and attempted to make my own jewelry. My first attempts were pretty elementary, but I took a basic class from a jewelry-making friend and my obsession began. I also subscribed to some beading magazines and picked up a few techniques along the way, but now I can generally figure things out on my own through trial and error.

What is your goal for the next year?

My goal for next year is to incorporate more vintage elements.

I do a lot of estate sale shopping and sometimes incorporate little antique treasures into my work, but I'd like to do more of that in the future. I have a box I've been collecting and its full of all sorts of enameled metal flower brooches and pins from my estate sale hunts over the past several years. I'd like to add a new line to my collection that incorporates these flowers into one-of-a-kind necklaces.

What keeps you motivated when sales are slow?

When sales are slow I have time to work on new designs, but it is also the best time to push harder on marketing. There are so many ways to market yourself and many methods are free--but they take an investment in time to really work. If sales are slow, I know that I always have more marketing to do. It is also a good time for me to assess my supplies and see what I need to order and stock up on before the next sales rush.

What do you do to attract new clients and encourage repeat business?

The number one thing that I do is add something new to my Etsy shop every day. If I am home, I am listing new stuff! This works for several reasons: I get more visibility just by listing something and staying at the top of searches. Also, people start to recognize the "style" of your items and photography as they're shopping on Etsy, especially when the style is consistent. And previous customers come back to your shop and constantly see new things to buy.

If you could share one piece of advice with someone who is considering openingtheir own store of handmade items, what would it be?

I would say, "Do what you love!" You are going to invest a lot of time in trying to sell your craft, so make sure it is something you are ultimately passionate about.

Thank you Tracy for sharing your wonderful work with us and our readers. We agree, turnaround time is very important in this crafting business. Its tough completiting especially in jewelry making as there are many terrific and talented artists like yourself. We know this first hand from selling jewelry supplies in our etsy shop, one of the most frequent compliments we get is fast shipping/ turnaround. Getting the property to the customer quickly and safely makes for repeat customers, which you've already discovered in your own shop!

We love your use of colour and your nature inspired theme, especially with summer coming up! Please check out PolishedTwo Jewelry on their website located here: http://polishedtwo.etsy.com/

Featured Seller - Stover Tile Design

2009-04-23T00:14:00.005-04:00

What part of the world are you in?

The beautiful central coast of California

What does customer service mean to you?

It means making sure that the customer walks away not just happy, but excited to tell someone else about their experience.

What is your most memorable experience with a customer?

I would have to say it was being able to convo with a customer getting their custom order figured out and then being able to get it done that day. They were so happy.

What sets you apart from other sellers who are selling similar items?

My custom serving stands, cakestands, and the ability to make custom changes to them depending on the customer's needs.

How did you learn the skills that make you successful today?

I learned how to cut and polish stone while growing up and doing tile work with my father. The building of my pieces has just been a trial and error, self taught type of thing.

What is your goal for the next year?

I want to get my website and blog fully operational and promote, promote, promote, so that the shop will get known and take care of itself when my day job gets busy again.

What keeps you motivated when sales are slow?

Right now, I'm so new, my motivation is learning how to promote better and implimenting what I learn.

What do you do to attract new clients and encourage repeat business?

I spend a lot of time trying to "get my name out there" by visiting the forums, just started my blog, I twitter, and I offer sales from time to time.

If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?

Just do it! It is really easy to get started, but be patient. Hit the forums and make friends, they will help you learn how to promote yourself.

Thanks Chris from Stover Tile Design for sharing your beautiful pieces with us! Stover Tile Design uses natural stones (travertine, marble, granite, slate, etc...) to create their housewares and home decorations. Prices range from $15-80 USD.

Check out Stover Tile Design at their website,http://stovertileanddesign.etsy.com/

**SPECIAL OFFER FOR I MADE THAT BLOG READERS**
Stover Tile and Design is offering 10% off any one item in their store. Use the coupon code "IMADETHAT10" upon check out to receive your discount!

Product Review - THE BEST Promo shop on Etsy-Self Production Design

2009-04-16T13:43:00.010-04:00

We can't rave enough about this wonderful shop that every Etsy Seller should familiarize themselves with, Self Production Design.

SPD offers custom and premade design services, printing, and pdf collage sheets.

We've ordered from them a few times, once for 1" circle logo stickers, and another time for scratch cards. The logo stickers are brilliant, bright and fun! We stick them all over our orders when we send them out and run out quite quickly. SPD'd prices are so reasonable that I don't mind handing them out with all my orders, to friends, family, neighbours etc.

The scratch cards will offer our clients the chance to "scratch and win!" a discount savings that we pre-select. We are very excited to start offering this promo to our clients. It ensures repeat business and heck, it's just fun!

Keena, owner of SPD is a wonderful seller. She takes her time but is still somehow lightening fast at preparing our custom orders to our exact specifications. She's always very friendly, cheerful and positive. She gets out our orders right away and we receive them in only a few short days :)

We love that!

Her range of products includes: Business Cards, Stickers, Scratchcards, Postcards, Catalogue contact sheets, Bookmarks, We Ad Design, Address Labels, Thank You Cards, Product Tags, the list goes on and on!

Visit her shop, Self Production Design, at this link for a great deal and wonderfully speedy service with a virtual smile!

Featured Seller - Kristen Stein Fine Art

2009-04-14T08:00:00.003-04:00

What part of the world are you in?

The Philadelphia, Pennsylvania Suburbs.

What does customer service mean to you?

I think customer service is incredibly important. In addition to enjoying the artwork, the customer wants to enjoy the entire purchase experience. Every element that makes up the transaction will leave a lasting impression on the buyer. So, you want to make the transaction as perfect as possible. This includes notifying the buyer with shipment information and carefully and professionally wrapping the item for shipping.

What is your most memorable experience with a customer?

Oh my.... I've had so many wonderful customers....it's hard to choose just one. But, if I had to choose one, I'd probably say that it's the customer for whom I created several original pet portraits of her beloved dogs. At the time, she knew I was pregnant with my first child. She sent me one of my very first baby gifts....a beautifully woven cotton blanket which my daughter adores to this day....now 4 years later. It was such a thoughtful gift and really touched us.

What sets you apart from other sellers who are selling similar items?

This is a hard question as I would need to know what the other sellers are doing differently from me. I suspect that we are all very passionate about our craft and doing what we can to be successful, so...in that respect....I'm probably not all that different from the other sellers. I just love what I do and try to do it to the best of my ability.

How did you learn the skills that make you successful today?

Friends, family and fellow artists have all be instrumental in helping me hone my skills as a seller and an artist. My husband has listened to me reason through my different selling 'strategies' and offered lots of great advice over the years. Sometimes it is useful to just have another 'set of ears' to help listen to ideas. Granted....there's a lot of trial and error and a bit of risk-taking involved and not every project ends up being successful. But, I think you can also learn a lot from your mistakes.

Do you have any formal training in your craft?

I took one art class in high school and an elective class in college. But, I think the desire to draw, paint and create is truly in my nature. My parents are both very creative people. My father is an extremely talented woodworker and my mother is great with photography, silkscreening and other crafty items. It just seems like second-nature to me to be expressing myself in this way.

What is your goal for the next year?

I'd love to be doing exactly what I'm doing while also trying to help my business grow. As I am relatively new to the East Coast, I'd love to be able to expand my business to some of the local boutiques and galleries in the area. In addition, I'd love to be able to work on some sort of wholesale business or licensing of my artwork, graphics and illustrations.

What keeps you motivated when sales are slow?

The artwork itself is very motivating. Even if it isn't moving as quickly as in previous months, it is still a wonderful feeling to be creating something from a blank canvas. It's tough when sales are down, but there is almost always a kind email or word from a potential buyer to let you know that your work is appreciated.

What do you do to attract new clients and encourage re-occurring business?

I advertise my website online and I use the social networking platforms like Facebook and Twitter. I often offer discounts for multiple purchases, free shipping offers and special rewards for returning customers.

If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?

Do it! If you love what you do and the work makes you happy, it will likely bring joy to other people as well. Try your luck and see how it works for you. You never know until you try. The business cycle can get frustrating...especially in the slowest of times....but continue to create according to your passion, and eventually the market will upswing again.

You are correct Kristen, this business is a lot of trial and error. A lot of hard work and dedication. That's why we love showcasing artists like you! We know what it is like and we love promoting wonderful new talent. Thanks so much Kristen for sharing your beautiful artwork with our readers!

Check out Kristens online store, located at http://www.etsy.com/shop.php?user_id=5192173 and check out her wide selection of: signed prints, photographs, fine art tiles, pendants and gift certificates. Prices range from $10-475.

*SPECIAL PROMO* FREE USA SHIPPING for a limited time only!

$5 Deal Of The Week - Oh How I Love Little Bees Magnets

2009-04-13T08:00:00.000-04:00

We were kind of biased to this particular product, the "Oh How I Love Little Bees" Magnets, as they are bee related...and we love bees! We run the Etsy store, Not Bees ... BEADS! (we sell beads).

These cute magnets are available for only $5, from wonderful etsy seller Smiss.

We met Smiss in the Etsy chat and really love her kindness, sense of humor and all around great nature. Her store is chocked full of cute little goodies ranging from magnets to hair ties, necklaces, to sweet barrettes.

Visit Smiss at Smiss00.etsy.com for more cute finds! Many $5 and under!

Featured Seller - Southfield Designs

2009-04-12T10:34:00.004-04:00

What part of the world are you in?

I am in the Berkshire Mountains of Mass.

What does customer service mean to you?

It means that I will repair or replace any piece that fails. That I take as much time as needed in planning a custom piece with a customer.

What is your most memorable experience with a customer?

I was at a craft fair and a woman came in a bought one of my Beady Bugs... a few minutes later she came back and bought 3 more.. She said she could not go home wearing one without bringing them home for her friends. She had never seen anything like them and she planned to wear it to Church and make everyone jealous.

What sets you apart from other sellers who are selling similar items?

There is no one doing what I do with my 'Beady Bugs'. There are other pressed flowers out there but none of them are presented the way I do!! I also pride myself on working with customers to make them exactly what they want.

How did you learn the skills that make you successful today?

I was a nursery school director for over 30 years and learned to deal with a lot of parents. Over the years I learned that patience and a sense of humor can go a long way. My beading and jewelry skills are growing all the time.

Do you have any formal training in your craft?

Not really.. I do take classes if they look interesting. I am taking a lampworking class in May.. I am always open to learning new skills that I can combine with the skills I already have.

What is your goal for the next year?

I am intrigued with the Celline Spiral and I am going to try to conquer it. I want to do mine with resin.

What keeps you motivated when sales are slow?

My husband.. who is always telling me that things will pick up.. so I keep on designing.. with 5 children (4 are girls) and 9 grandchildren (also 4 girls) I know that someone will always want a piece or 2. I really love the designing process so nothing can keep me from doing that!

ADMIN COMMENT: I am sure the children and grandchildren are happy to wear the jewelry!!

What do you do to attract new clients and encourage re-occurring business?

I offer discounts on future purchases.. I also donate $1.00 from every purchase to Autism Speaks. I send out'Blasts' via email every month offering specials.

If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?

I have never really owned a store so it is hard for me to give advice.. but my general rule of thumb is work hard, be pleasant and have sense of humor and just do it!!!

We totally agree with what you said about having patience and a sense of humor. That is a great piece of advice for life in general! And we love that you are helping raise money for Autism!

Visit Joyce at one of her online shops, located at:

www.SouthfieldDesigns.com

www.SouthfieldDesigns.etsy.com

www.southfielddesigns.artfire.com

The piece shown above, GLASS BEAD LARIAT, is available for $65 USD. You can view it here.

Featured Seller - Adagio Beadcrafters

2009-04-09T08:00:00.000-04:00

What part of the world are you in?

Sunny Florida, USA

What does customer service mean to you?

Customer service means going above and beyond to insure my clients are pleased with their purchases. This includes everything from using quality components to create my designs to listing them for a fair price (both from my point of view AND the purchaser) to packaging them safely and securely and includes follow-up and beyond.

In short, customer service goes from beginning to end and must be a top priority in any successful business.

What is your most memorable experience with a customer?

During the Christmas Holiday 2008, a woman purchased a watch from me for her daughter who was away at college. As often happens when our children move away, this young lady had grown and the watch was too small for her. She e-mailed me about the first of the year and asked if I could make it larger and change the clasp. I'm in Florida. Her college was in New England. I completed these changes without charge and in so doing, not only pleased my new customer but her mother as well. Result? Not just one new loyal client but two. What sets you apart from other sellers who are selling similar items?Although I am relatively new to the jewelry business, I try to make my items unique and different. As my skills improve, so do my designs. When I look back at some of the original designs from my old etsy shop versus the more sophisticated items now available on my artfire site, I see a uniqueness that I hope will insure my niche in this market.

How did you learn the skills that make you successful today?

Through trial and error. Lots of error! Practice, practice, practice! I am mostly self-taught. Watching videos on You Tube, reading books and picking up tips from my beading buddy.

What is your goal for the next year?

My goal for next year is to be continue to improve my skills, strengthen my customer base and increase my web presence.

What keeps you motivated when sales are slow?

Obsession! Beading is my obsession, my passion and my joy. When sales are slow, I keep hope alive that someone will browse into my shop and be drawn to my wares, appreciating their uniqueness and thereby validating my skills and rewarding my hopeful attitude.

What do you do to attract new clients and encourage repeat business?

It's a combination of strong customer service and unique design. Making each customer feel as if she or he are your only client and making them happy will keep them coming back.

If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?

Persistence, persistence, persistence. There are going to be many frustrations at all levels. Don't give up! Patience and persistence WILL be rewarded if you hang in there!

**SPECIAL OFFER FOR "I MADE THAT!" BLOG READERS

Mention this blog article in the notes to seller and you will receive a 20% discount on any purchase!

Thank you so much for that awesome deal Heather from Adagio Beadcrafters! We really enjoyed your interview! We'd like to add that your excellent customer service as shown in your answer to your most memorable customer question will certainly make you a most memorable seller! Check out Heathers beautiful jewelry pieces via her online store, adagiobeadcrafters.artfire.com. Prices range from $15-$38 for her lovely creations.

Featured Seller - Laura Doll Boutique

2009-04-06T08:00:00.000-04:00

What part of the world are you in?

I live in beautiful Morgan Hill, California. We are 2 hours south of San Fransisco and only 45 minutes from Sillicon Valley.

What does customer service mean to you?

Customer services means making it easy to buy from my shop! I start with good pictures of the product so they know just what they are getting. I try to be accurate with size and colour. Once the buyer makes their purchase then i get the item made, packaged safely, and shipping out right away! If a customer has questions about colours or a custom item, I do my best to offer clear helpful anwsers, so they can make the best desision about what bows to buy.

What is your most memorable experience with a customer?

My aunt ordered 40 sets of hair bows for my cousin's dance team. It was one of my more complex styles and they took over two weeks to complete! They were christmas presents so in Jan. I got an email from her saying they were a HUGE hit and all the girls loved them. That made it all worthwhile.

What sets you apart from other sellers who are selling similar items?

I try to play around with different styles and colour combinations. I want to be the bow shop that has the hard to find colours, sizes, and styles.

How did you learn the skills that make you successful today?

I have learned a lot from my start on Etsy.com. I am getting much better at communicating with customers, and promoting my shop. The harder i work, the more fun it becomes!

Do you have any formal training in your craft?

I do not. My friend makes hair bows and one day I asked her to teach me. She is actually the one who gave me the link to Etsy.com! Once she showed me basic designs, I bought ribbon and started work!

What is your goal for the next year?

One sale or more per day. I currently have one sale or so each week and am slowly working my way up! I would also like to add more non bow hair accessories to my shop.

What keeps you motivated when sales are slow?

There are always ups and downs. I can get lazy about promoting my shop so a drop in sales keeps me working! I know that is ALWAYS picks up again.

What do you do to attract new clients and encourage repeat business?

I try to get my name out on Etsy.com by posting in the forums and in treasuries. I also have a link to my shop in my email signature, so LOTS of people see it that way.
I do get a few sales by work of mouth as well.

If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?

Everyone says this... Have good pictures!! and make sure you keep up with your shop.
List new items often, and promote promote promote!

Admin Comment: Thanks so much Laura for participating in our blog and letting us show off your beautiful bows! These remind me of the bows and clips my mother used to make me when I was little that would colour coordinate with my outfits. These bows are a great accessory for the little princess in your life.
Do you have a little girl at home who loves all things pretty? Pick her up a special little gift for no reason at all! These beautiful bows are available for only $1.75-$3.50 / pair.
Check out LauraDollBoutqies shop, located at http://lauradollboutique.etsy.com

Featured Seller - Japonicas

2009-04-04T08:00:00.002-04:00

What part of the world are you in?

Beautiful Asia, Garden City - Singapore

What does customer service mean to you?

It means everything to me! I work towards providing a service that exceeds my customers' expectation :) Many of my customers are very touched by my sincerity and have became my very good friends and supporters.They are the reason I keep creating :)

What is your most memorable experience with a customer?

There are too many to mention! I have met countless wonderful people who are heads over heels over my creations and keep coming back for more! We become such good friends that we even went out for drinks several times! :)

What sets you apart from other sellers who are selling similar items?

I set very high expectation for myself, my products' quality and presentation, as well as the customer service that I provide.I push and challenge myself to produce works that impress even myself. :) My passion is another reason that I have overwhelming ideas which set me creating new pieces all the time.I gathered that everything boils down to be able to do something that I truly enjoy. :)

How did you learn the skills that make you successful today?

I suppose that I am still far from being successful. Japonicas has only emerged 4 months ago and there is still a long and tough road ahead.

Do you have any formal training in your craft?

Well, I have never attended any jewelry making classes. It just came naturally and I perfected the skills along the way.There is always room for improvement though, and many new interesting techniques to learn :)

What is your goal for the next year?

My goal is for Japonicas' faithful supporters to multiply in strength. Sales will be much stabilized with the recovering economy.I will have fixed bazaars and events to meet more people, stable online hit rates and orders as well as regular consignments and wholesales opportunities with boutiques.
A couple of wishful dreams; to have Japonicas in huge malls and to be able conduct jewelry making workshops in my home :)

What keeps you motivated when sales are slow?

When things look deem and spirit is low, my burning passion keeps it going :) The encouragement and support from my loved onesare just as important!

What do you do to attract new clients and encourage re-occurring business?

Well, be open to possibilities and conscious to opportunities. Try getting as much exposure as possible, even if it would mean venturing into unfamiliar grounds. You never know until you try :)
Always exceed your customers' expectations in terms of quality, presentation and service. They will remember you for sure :)

If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?

Know what you can do best, believe in it and keep the passion burning :)

Admin Comment: Thanks so much Jet for this great interview. We were really impressed by your beautiful, feminine pieces and we know your business will flourish over the next year. Passion and determination are key. You have to love what you do and it is clear you have found your calling!

Please check out Japonicas at http://japonicas.etsy.com as well as http://japonicas.com

Featured Seller - Works In Progress

2009-04-03T08:00:00.001-04:00

What part of the world are you in?

I just recently moved to the Lake Norman area in North Carolina. I had spent the previous eleven years growing up in Maryland.
I miss it sometimes and I am still getting adjusted to my new home, but on those hard days I just look out the window at the beautiful lake and remind myself that this is a new beginning for me. Plus, the weather has been much nicer! ;)

What does customer service mean to you?

Making sure that you create a good product that your customers will enjoy and you do what you can to ensure that it all arrives safely and in a timely manner. Also that your items meet your customers' expectations based on what you wrote in the descriptions and then the accompanying photos. And if for some reason a customer is unsatisfied, you work with them to resolve any issues.

What is your most memorable experience with a customer?

Someone bought a pair of my pearl cluster earrings and loved them! She left very sweet feedback and sent me a nice message saying how happy she was with her purchase. That kind of thing always makes you feel good about what you are doing! :) And since I am still starting out with my business, each sale is so important in building my brand and I am very happy with each one!

What sets you apart from other sellers who are selling similar items?

My youth. People are always surprised to find out that I have taken all of this on at age 18!

How did you learn the skills that make you successful today?

In school I was always a hard-working student, and good grades were very important to me. The discipline I learned from that help me now to manage my time and my business effectively. I have also always been a very observant person and my attention to detail definitely helps in my creations and my art.

Do you have any formal training in your craft?

I really loved my art classes in school and I have always enjoyed the creative aspects of projects. Mostly though I am self taught and I have learned a lot from my own research and not necessarily from a class. Right now I focus on my art photography, but in school all my classes were about drawing and painting. I did take a computer graphics course where I learned some editing skills that I continue to use today. And I use the lessons about composition from my drawing classes when I am taking photos. It’s important to be able to take what you have learned and apply it to new things and extend your lessons into real life.

What is your goal for the next year?

I would like to focus on expanding my enterprise and really start to make my mark on Etsy. I also hope to steadily increase sales and continue to create quality pieces and jewelry that I myself would like to wear. One big goal for me is to make the front page of Etsy; that would be a dream come true!

What keeps you motivated when sales are slow?

I just have to remember that especially right now in this economy people are not shopping as much, that this is true for a lot of sellers and it isn't just me and it doesn't mean I do not have a good product.

What do you do to attract new clients and encourage re-occurring business?

I use various social networking sites to help promote my shop and get my name out there. I often venture into Etsy chat too and give out my handmade business cards to the people I meet. I also wear jewelry I have made for myself out and about, so people can see my product. And then if anyone comments on them, just hand out a card! :)

If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?

It would have to be the need to be patient. There are so many sellers and shops out there in all the online venues that it is easy for yours to get lost among them. So you just have to stick with it and never quit promoting and working on your shop. Success doesn't happen overnight and we all need to remember that. Rome wasn't built in a day! ;) So you also need to make sure that you have adequate time to be able to devote to your business, otherwise it might get pushed aside in favor of more pressing matters.

Admin Comment: Wow! Kelsey you are wise beyond your years my dear. I wish I knew that I wanted to get into running my own business when I was in high school, it would have definately helped guide my choices for college. Remember to celebrate and never lose your creativity and artistic talent! Your designs are beautiful and we are so thrilled to have you as our youngest Featured Seller on "I MADE THAT!"

Please check out Kelseys shop, Works In Progress, located at http://worksinprogress.etsy.com for a beautiful selection of handmade jewelry pieces, as well as art prints.

Featured Seller - Baubles, Bangles & Beans

2009-04-02T08:00:00.003-04:00

What part of the world are you in?

I live in the northern part of the Mid-Atlantic region of the United States, in a large town sandwiched between mountains and the seashore.

What does customer service mean to you?

Customer service means being courteous, being prompt with sending my jewelry, and taking pride in what I send.

What is your most memorable experience with a customer?

My very first customer was recovering from a life threatening illness, and yet she was so kind, generous and supportive to me. I will never forget her selflessness and encouragement. A lot can be accomplished with just a small act of kindness. I will never ever forget her.

What sets you apart from other sellers who are selling similar items?

I 'm sure the other sellers who make coffee bean jewelry also love coffee, so we are all probably similar in that way. I use only Fair Trade coffee beans (several varieties), and make real down-to-earth styles. I'm very casual, and make earrings that I myself would be comfortable wearing. I absolutely love making these earrings...and I get to experience that wonderful coffee aroma the whole time I'm working!

Admin comment: We've never heard of coffee bean jewelry until now, but what a unique and interesting idea! We love coffee, we love jewelry! Who doesn't really?

How did you learn the skills that make you successful today?

My family is wildly artistic (my husband is a writer/artist, my daughter is an award-winning fine artist, and my son is an award-winning photographer) and I just had no niche. I happened to mention one day that I was thinking that I'd like to make jewelry out of coffee beans, since I love coffee so much. The next day I came home from work and my family surprised me with a gift of earring findings, a bag of coffee beans, some beads and two "How To" books. In all honesty, and no matter how corny this may sound, it is my family that makes me successful. Without their love and support, nothing else would matter to me.

Admin comment: We love hearing stories of supportive friends and family, it creates a more positive and artistic environment for your skills and talent to bloom!

Do you have any formal training in your craft?

No, I have no formal training whatsoever.

What is your goal for the next year?

My hope for next year is that many, many people will be happily wearing earrings from Baubles, Bangles and Beans!

What keeps you motivated when sales are slow?

My daughter is my best cheerleader. She's always encouraging me and is incredibly supportive. Plus, I happen to love the challenge of making earrings with coffee beans!

What do you do to attract new clients and encourage re-occurring business?

I post new designs at least once a week, and try to send a little something extra with each sale.

If you could share one piece of advice with someone who is considering openingtheir own store of handmade items, what would it be?

I would advise a new vendor not to get discouraged, especially if they love what they are doing. Plus, take the opportunity to meet some of the many wonderful people in the Etsy community. Many of the artists are so supportive of each other that it just increases your confidence in what you are doing.

Admin comment: We found that too, the etsy community is chock full of fantasticlly supportive folks who are always willing to answer a question or offer advice. We love featuring talented etsy artists, in fact that is the reason we created this little blog!

We love Baubles, Bangles & Beans etsy shop, at the time of this post they have 74 coffee bean earrings for sale, that is quite the selection! Prices are very reasonable at $8 - $10 USD and what a unique gift idea for that woman you know who has to have the latest style!

**SPECIAL OFFER FOR "I MADE THAT" BLOG READERS

Buy 2 pairs of earrings and get 1 pair FREE - Use promo code: DECAF **

Check out Baubles, Bangles & Beans at www.baublesbanglesbeans.etsy.com

We are moving...Yay!

2009-03-25T21:31:00.002-04:00

I MADE THAT admin is taking the next two days off to move! We are checking in on emails and comments so keep them coming for the contest. We will be back in full force in the next couple of days featuring fantastic new artists we are working with!

Thanks for all you support and patience!

Jessie

P.S. We will post some fun moving photos as well! hehe

2009-03-24T00:28:00.002-04:00

CONTEST - Win a FREE Golden Green Quartz Gemstone

2009-03-22T10:22:00.009-04:00

The "I MADE THAT!" blog is run by the owners of Not Bees..BEADS! and we are asking for your help!

We have racked our brains trying to come up with a tagline for our gemstone/bead/jewelry supply shop and we thought, why not host a contest and hear some ideas from our wonderful readers?!

So here is the deal, if you can think of a catchy tagline post it here in the comments section (along with your email address) and we will add your name into the draw to win one stunningly large, faceted Golden Green Quartz Gemstone!

These gemstones are our newest addition to our website (http://notbees.com/) and we are giving one away absolutely FREE!

Enter as many times as you like to increase your chances but you have to have a new tagline for each entry.

An example of a tagline: Your #1 jewelry supply store.

We are looking for something clever and catchy. Using the bee theme from out store would be a great idea.

The retail price of the Golden Green Quartz is $10.

Thanks to all that enter! We can't wait to see your idea's :)

Jessie

I MADE THAT Admin.

*Enteries accepted until April 30 2009, Draw will be held May 1st* Winner will be posted on our blog*

Featured Seller - Fashion Touch

2009-03-21T21:40:00.004-04:00

What part of the world are you in?

I live in The Rose-City of Welland which is exactly in the centre of beautiful Regional Municipality of Niagara. The region of Niagara is a peninsula located between Lake Ontario, Lake Erie and The Niagara River. This region offers year around fun including visits to Niagara Falls and trips to award winning wineries.

What does customer service mean to you?

I truly believe that great customer service is what creates success and keeps happy satisfied customers coming back. For the last for 4 years I have worked in the customer service where I learned many aspects of maintaining good customer satisfaction. My main focus is customer satisfaction and I am doing my best to keep my Customer happy. Everyone loves to open a nice package of the personalized product they originally fell in love with. It is the little things that go long way. I thankfully was blessed with several long-term customers.

What is your most memorable experience with a customer?

Each and every one of them is memorable. It is like event in your life, like memories you keep. Everyone one of my customers brings me the joy of understanding that I can make their day better, that someone will appreciate my work. This makes me happy.

What sets you apart from other sellers who are selling similar items?

I came from a different country and I would even say from a different world, where design of things is different and even stitches that I use are different. I also had a chance to travel a lot, so my supplies are purchased from different countries around the world. And for the rest I let my imagination go and enjoy the process.

How did you learn the skills that make you successful today?

My education is far away from e-commerce and design, so I have to learn everything from the beginning. Thankfully there is lot of useful info online available now. The biggest help was forums on Etsy and I am very thankful to everyone who shared their best practices (CricketsCreations, TimothyAdamDesigns, etc). Mostly however my skills were aquirred at an early age in school and with learned matrons for example my grandmother and mother.
Do you have any formal training in your craft?

I grew up in Russia, where creative stitching is a mandatory credit in the elementary school where we have learned the stitches, that’s pretty much it.
What is your goal for the next year? To keep enjoying my experience. I would like to develop my market and to attract more customers as well as attract some wholesellers and boutique owners.

What keeps you motivated when sales are slow?

Winston Churchill once said: Never, never, never give up. I think this is the most wise advise we’ve ever got.

What do you do to attract new clients and encourage re-occurring business?

My main focus is to create new items so my clients would have options to choose from. Thankfully I have friends who put my link on their website. I do have some followers on Twitter, so if someone would like to follow my updates please feel welcome to do so at http://www.twitter.com/fashiontouch

If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?

Research. Research what exactly you want to offer, research how to make great pictures, research how to promote your website and be patient and enjoy your craft.

That quote from Winston Churchill is very good advice. We believe in perseverance, dedication and enjoying the whole creative process. Elenas store, FashionTouch, ranges from beautiful scarves (as pictured above) to jewelry to cuffs and each piece glows with originality and beauty. We love your style Elena, it definitely has a warm European feel. Please check out Elenas online store, FashionTouch, located at http://fashiontouch.etsy.com.

Featured Seller- Michigan Hemp

2009-03-21T13:17:00.010-04:00

What part of the world are you in?

I live in Cheboygan, MI. A tiny town with a population of about 5,000 which is locatedabout 15 miles southeast of the Mackinaw Bridge.

What does customer service mean to you?

To me, customer service means ensuring that each and every customer is treated as if theyare the only customer you have ever had. A seller's reputation is one of the mostimportant parts of running a business. If a business owner wants repeat customers, they need to be sure to address every concern or question that each customer may have. Being a caring, concerned seller leads to positivefeedback, and word of mouth is the best advertisement.

What is your most memorable experience with a customer?

Unfortunately, I have yet to experience a sale, but I am positive that my first sale will be a very memorable experience!

What sets you apart from other sellers who are selling similar items?

My hemp jewelry is absolutely one of a kind. I have never seen items that compare to mine anywhere before,and I try to make items that will appeal to all different kinds of people. I believe that every hemp lover in theworld deserves to own that one piece that calls out to them, so I'm trying to keep my prices low enough to eliminatethe regret that some people may experience.

How did you learn the skills that make you successful today?

All of my skills were self taught. I experiment with different braiding techniques and bead combinationsall the time in search of a new design. Basically, I get an idea and then I play around with my supplies untilI can make the idea become reality. As far as my people skills go, I have always been a very caring person that tries to help others. I believe strongly in the idea that what you give is what you get.

Do you have any formal training in your craft?

No. All of my skills are self taught. Each piece of jewelry that I make is an experiment and I am always trying new ideas to keep my items interesting and fresh.

What is your goal for the next year?

By the end of the year, I would like to reach at least ten sales per week from my Etsy shop, and have a desinated area in my house for my crafting. At the moment, all of my creating is done in the living room. :)

What keeps you motivated when sales are slow?

My husband. He is the man of my dreams and my hero. Every time that I get frustrated or depressed, he is there to remind me that the day will come where my jewelry will sell and that all I need to do is be patient. He constantly tells me that my items are a higher quality at lower prices, and that there will come a day when my items will start "flying off the shelves".

What do you do to attract new clients and encourage re-occurring business?

Since I just recently started trying to sell online, I haven't had the opportunity for re-occurring business, but I have been trying to get the word out about my new shop. I have joined several social networking sites in order to spread the word, including Byhand.me, Indiepublic, and Twitter, to name a few. I also sell myitems on four different venue sites. Spending time in the Etsy forums also seems to get people looking at myshop. Hopefully, this will be a winning combination.

If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?

Research, research, research. I didn't do enough of it before I dove head first into the online marketplace.Since then, I have found many new resources that would've helped me make better decisions about selling, networking,and advertising. Most all of the venues for selling handmade wares are great, but reading up on them a bit canhelp find the perfect fit for a new seller.

Thanks Theresa! We are so happy you have found a wonderful, supportive mate that helps you along your journey! It's nice to have someone to bounce ideas off of and have a shoulder to cry on when times are tough. I fully understand and appreciate that as I myself have an amazing man in my life who inspires me everyday. We enjoy your hemp jewelry as it is not something we come across everyday. Variety is the spice of life and we wish you much success in 2009!

You can check out Michigan Hemp at their online store located at http://michiganhemp.etsy.com or at any one of their additional sites:

http://www.michiganhemp.artfire.com

http://www.zibbet.com/michiganhemp

http://www.michiganhemp.wordpress.com

Featured Seller - Seeds And Beads

2009-03-20T21:29:00.010-04:00

What part of the world are you in?

The United States

What does customer service mean to you?

Customer service, to me, means selling a quality product, and adjusting that product to the customer's desires, whether that be size, color,ect..

What is your most memorable experience with a customer?

A customer bought a pair of earrings from me for her daughters birthday. She asked me to address the package to her daughter because she loved getting mail, and she would be so excited to get a package addressed to her. I was happy to be apart of that surprise.

What sets you apart from other sellers who are selling similar items?

I think what sets me apart from other sellers are the techniques i use. My Floating Crystal Bracelet technique and my Russian Spiral Bracelet technique are seldom seen in the beading world. I believe a seller, especially in a popular field such as jewelry, needs something DIFFERENT, a spark that pulls a customer into your shop. Another thing that i think sets me apart are my photos. Crisp clear, detailed photos are important in being noticed in my field. The photo sells the product.

How did you learn the skills that make you successful today?

I owe everything i know to the fabulous teachers at my local beading shop, and the many many beading books i have recieved over the years.

Do you have any formal training in your craft?

I took a metal design class in high school. I have always been intrigued by glass jewelry, but when i discovered the potential of copper, silver and nickel, it expanded my interest in jewelry design. I have also taken numerous jewelry design classes at my local beading shop. I am always looking for more ways to be a student.

What is your goal for the next year?

My goal for the next year has nothing to do with an amount of money. I want people to see my jewelry, and see the beauty that i see in my craft. I want to get my name out there, and let people know that jewelry makers are truly dedicated artists.

What keeps you motivated when sales are slow?

I am constantly keeping myself motivated. If sales are slow, then its time to start making items again! Of course i want to glue myself to my computer screen and watch for sales, but i pry myself away and remember why i am doing this, because of the craft, not the business aspect of it.

What do you do to attract new clients and encourage re-occurring business?

I make sure to include everyone in my sales. If i don't have a country listed, i ask them to email me! If someone needs a specific size, i make sure to offer that service. I'm also CONSTANTLY listing new items. The more i list, the more i get my name out there. Who would want to check back into a store that has the same items from a month ago? I try to make it exciting and new.

If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?

Take clear photos. Pick an interesting, clean background that will be consistent throughout your store, and stick with it. If you can imagine your items on the front page of a website, then you're doing something right.

Kait, owner of Seeds and Beads, is just the sweetest lady you will ever do business with. We loved her designs when we first saw them being posting in the etsy chat, but when we started gabbing back and forth, we really got a sense of her lovely personality. Her 100% positive customer feedback is no shocker and shes always going above and beyond for her customers.

Please check out her darling webshop located at http://seedsandbeads.etsy.com/

for more beautiful jewelry pieces like the one shown above.

SPECIAL PROMO FOR "I MADE THAT" Bloggers! Seeds And Beads is offering shipping for only $1 in her "Deals" section. All regular priced items (usally ship for $6) are now shipping for only $1.50!

Spring Is Here! Let's Celebrate!

2009-03-20T09:14:00.004-04:00

The MADE THAT blog admin lives in beautiful Ontario, Canada and we've been having such beautiful spring weather recently that we just had to celebrate! The sunshine and warm weather is resulting in little flowers starting to sprout and when we stumbled upon this beautiful Spring Blooms Necklace-- Wild Daisies on etsy by seller Sihaya Designs, we were inspired!

It's time to put away our boots and winter coats and come out of hibernation!
This beautiful little bobble would be a perfect accent to your spring wardrobe and at only $24, it is quite a steal!

Check out Sihaya Designs for more spring themed jewelry that will break you out of your winter blues and get you ready for the lovely weather that is upon us!

Featured Seller- Lee Ohio Designs

2009-03-18T08:00:00.001-04:00

What part of the world are you in?

Recently, my family and I relocated to the Gulf Coast of Mississippi. It is a beautiful area, though I never did get to see it before Hurricane Katrina. I've spent the past seven or eight years in Savannah, Georgia. Though I'm from Maine originally, I'm really a Southern girl at heart.

What does customer service mean to you?

Customer service to me means being a friend, I guess. I treat everyone I meet in person or connect with online as a friend. I'm kind and accommodating. I realize that many of my pieces are out of the price range of a lot of people out there - but that doesn't matter. It isn't all about making sales, it is about making connections with people. It is about sharing my art. Maybe because I am coming from the background as a fine artist, I treat the sales aspect of business a little differently than most. Although it isn't "all about sales," sales are a part of it. But what good is a sale to an unhappy customer who won't return? I'd rather build friendships with people.

What is your most memorable experience with a customer?

That is a really hard question. I've met some really fantastic people out there - many whom I'd like to consider good friends now, even if we've never actually met in person. Each one of them has lent a hand to my success, and I'm so grateful to each of them. It would be hard just to choose one.

What sets you apart from other sellers who are selling similar items?

I'd like to think that what sets me apart is that is made by me, if that makes any sense? There are a lot of sellers out there that sell gemstone jewelry - and I always joke that "there are only so many ways to string a bead." Many of my fellow designers on Etsy have become really good friends and we rally in our similarities. We celebrate our original ideas and independent inventions. We share a lot and are happy for each other's success. Many out there aren't as nice about it as I am, but I'm confident in my work and my designs.

How did you learn the skills that make you successful today?

I've always been an artist. I think jewelry was a natural extension for me from being a painter.

Do you have any formal training in your craft?

Yes and no. I went to school for fine art where I learned color theory and design. I studied for a number of years painting, art history and design. I also worked for another designer at one point where I learned the basics of jewelry - but I've really gone to another level with it. It was all just experimentation and drive - and investment of time and a lot of money.

What is your goal for the next year?

My goal for the next year is to keep working and growing. I have one wholesale client who said to me that every time she sees me, my work has grown and gotten even better. I'd like that to keep happening. I always want to feel as if I'm maturing as a designer and honing my craft. I'd also like to get better at updating my blog, Trunkt and .com sites. It is just so time consuming!
*admin comment* Oh we know! We dedicate a lot of time to our .coms, blogs, twitter, etc. It's quite enjoyable though when we get to meet and feature great inspiring artists :)

What keeps you motivated when sales are slow?

I just keep working. Sometimes it is actually easier to create the really large, lavish pieces when sales are slow. I'm not distracted by the minutia of actually running a business such as packaging, mailing and answering emails. Though it can be scary, I actually like the nervousness and tension between sales - as long as they don't last too long! I think I'm more creative then.

What do you do to attract new clients and encourage re-occurring business?

I'd like to think again that it has to do with my customer service. I take care of my clients. For new business, at the moment I am relying a lot on "word of mouth" sales or friend-to-friend. I've had a number of clients purchase from me because someone they knew had bought from me and they liked my work. I'm primarily a wholesale business, so much of my advertising is done by my clients.

If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?

Having a supportive family and network of friends is really important. Being flexible, as well. I had no idea how to start a business when I began in 2007. I had no clue about sales projections and the legalities of running a business. I had to own up to needing help, and that can sometimes be hard. So, above all, be flexible and ready to learn.

Awesome advice Jennifer and we couldn't agree more. We found your interview very inspiring and we appreciate you taking the time to talk with us. If you haven't had the pleasure of browsing through Lee Ohio Designs enchanting jewelry box, you really should spoil yourself and take a peak. Exquisite pieces dripping in jewels, fit for the princess in you. Brides to be, you have to check out Lee Ohio Designs for your bridal pieces if you want one of a kind jewelry that will add that glamous touch a class and sophistication to your special day.
http://leeohiodesigns.com/ http://jleeohiodesigns.etsy.com/

Gem of the week - Tourmaline

2009-03-17T18:43:00.007-04:00

This week we are focusing on the lovely gemstone, Tourmaline.

Tourmaline is found in many locations across the globe including: Madagascar, Sri Lanka, Brazil, USA, Pakistan and Mozambique to name a few.

It is said to symbolize wealth, friendship and love and has healing properties including regulating blood pressure, strengthening the heart muscle and nervous system. Also it is said to stimulate the digestive system and immune system.

Tourmaline is linked to a number of star signs based on colour. Blue Tourmaline is linked to Libra, green to Capricorn and pink/ red to Scorpio.

Application and care of Tourmaline is as follows: should be discharged once a month under running water and recharged by placing it in direct sunlight for a few hours, except for pink Tourmaline which should not be charged in sunlight but rather in an amethyst geode.

*Information cited from: Healing Crystals and Gemstones by Dr. Flora Peschek-Bohmer and Gisela Schreiber

$5 Deal Of The Week - EaT mE-OOEY GOOEY Cookie Dough!

2009-03-16T22:46:00.007-04:00

Who doesn't LOVE cookies?!

We certainly do! And sometimes I want them right now but I am a busy gal and don't always have the time to go to the grocery store and buy all the ingredients but I want that delicious homemade cookie.

You know the kind, fresh out of the oven, all ooey gooey soft and chewy. Well our good friends at My Decrepit Valentine have made it simple...and delicious!

For only $5 bucks you can order "EaT Me-OOEY GOOEY CoOkiE DOUGH" made with milk and white chocolate chips! There are no eggs in this cookie dough so if your diet restricts you from eating eggs, you can still enjoy these!

Just spoon them out onto a greased cookie sheet (or if you are lazy like us, just toss them on a cookie sheet lined with parchment paper that way there is virtually no clean up!) Ladies, we all know the way to a mans heart is through his stomach so bake these for your hubby or boyfriend and take the credit for these yummy cookies. It's out little secret that you arn't a domestic goddess and what he doesn't know wont hurt him :)

Pop on over to My Decrepit Valentine's online store, http://mydecrepitvalentine.etsy.com, and have a peak at their scrumptious treats, but remember it's not our fault if you drool on (thus ruining) your keyboard.

Featured Seller - b u d

2009-03-16T08:00:00.003-04:00

What part of the world are you in?

Greenville, SC

What does customer service mean to you?

Everything. I want the entire experience of shopping at b u d to be joyful. I'm thankful that of all the shops they could order from, they choose mine, and I try to extend that gratitude in any way I can. If they have a question, I'm eager to answer it. If they'd like a custom piece, I'm happy to offer it. If they need something altered--if it's possible--I'll gladly do it. They are the only way my shop can succeed and I want them to know just how important they are to me. I don't just want them to be satisfied. That's not good enough. I want my customers to be happy.

What is your most memorable experience with a customer?

Since I'm so new to this, most of my customers have been loved ones offering support, but I got my first order from a total stranger while I was out of town one weekend. I felt horrible, because I had failed to put up a notice before I left stating that I'd be away. To be honest, I thought the chances of me getting an order would be slim to none, so I figured I'd just put up a quick notice when we got to our destination--just in case. You can imagine my surprise when I signed in and saw the order! I emailed her right away (well, actually, I probably high-fived my husband first, but that's here nor there...) to let her know of the situation and to apologize for my error, then I quickly put up the announcement. She was very gracious about it and told me she was in no hurry. Her order was my top priority when I got back, of course. I had so much fun wrapping up her package and sending it on its way!

What sets you apart from other sellers who are selling similar items?

Color. I'm pretty quiet in nature, but when it comes to design and self-expression, I'm loud. I just let color speak for me. Bold colors and interesting combinations are my way of injecting some happiness into life. When I'm creating a piece of jewelry, I'm truly content. My heart is smiling while I'm making it and I like to imagine that people smile when they see what I've made. :D

How did you learn the skills that make you successful today?

Experimentation and a willingness to figure out how to make things work.

Do you have any formal training in your craft?

No. "Formal" would not be on a list of words that best describe me. ;)

What is your goal for the next year?

I'd like to see my shop grow, of course. I am very much happy with the pieces I make now, but I'm always looking to improve upon my skills and would be so pleased to look back, a year from now, and see even a small difference in the way I execute and display my pieces. I am contemplating adding art for the home to my shop since my first love is drawing and I always have ideas running through this scattered brain of mine.

What keeps you motivated when sales are slow?

I don't let anything get me down. If sales are slow--which they are right now--I use the time to create new items to list and freshen up the pictures of items already listed. I get so excited looking at my little corner of Etsy and seeing when people have looked at an item or marked it as a favorite that I will always be motivated. It also helps to have support from my husband and the cheers of my biggest fans, my mom and dad.

What do you do to attract new clients and encourage re-occurring business?

I make sure my store looks cheerful and inviting. I try to always have a Treasury up. I enjoy featuring the other talented artists with whom I share space and it's a fun way to get to know them. That's about all the self-promotion I do at this point. I encourage recurring business by first making a quality product and then including some sort of discount coupon they can use on a future purchase.
If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be? Stay positive. If you feel you have a truly great product to offer and you've taken the time to make your shop look appealing, someone is bound to notice.

--EXCLUSIVE DEAL ONLY FOR "I MADE THAT" BLOG READERS!--
Special Promotion for "I MADE THAT!" readers: From now through April 1, 2009, enjoy FREE SHIPPING on all orders to anywhere in the world. Just mention NOTBEES in the Notes to Seller section at checkout and I'll refund the shipping charges right away. Thank you for shopping at b u d! :D
We LOVE b u d! Her designs are so unique and bursting with colour! Shes a wonderful, positive spirit truly dedicated to her customers and we know her shop will take off and sell out. Check out b u d designs online at www.budpnq.etsy.com

Featured Seller- Demonsterative

2009-03-15T08:00:00.004-04:00

What part of the world are you in?
I live in Douglas County Oregon. Roseburg to be precise.

If you have never seen this area of the Country you should try to make a trip of it. Oregon is a Beautiful diverse environment. Oregon has everything from Desert to snow Cover Mountains of course there are our wildly popular Ocean beaches.

I've heard Roseburg called the place of a hundred Valleys. We have a Happy valley, that I think would be the greatest place to live. I live in Garden Valley. During the growing season I enjoy the many farmers markets, the local Fruit and Vegetable Stand with my favorite Cherry rhubarb pie available most of the year and a Local you pick Farm.

Anyone else need 10 pounds of Basil and 50 pound of Beets ??? Because I do LOL… My freezer is full of homemade Pesto and my family really likes pickled beets :D

What does customer service mean to you?
Customer Service to me is what I get when I patron these small family run Farm stands. Happy owners that enjoy the regular attendance of myself and the groups of my children and their friends. These owners know I could go to a large Store for my purchases but appreciate the values that I feel are important to impress upon the next generation. I like to know where my money is going. I feel good knowing that my money is appreciated and allows them to live the lifestyle that they have chosen. This feeling of community and friendship is what I try to offer to my Customers too.

What is your most memorable experience with a customer?
I have many happy memories over the years with my customers. Many friendships have grown from a simple purchase. The most memorable in general is the childish delight of opening one of my guys packages...I imagine… since most of my sales are on line… that thought brings me great joy :D

What sets you apart from other sellers who are selling similar items?
This is a very hard question for me. Since I put so much of myself into my designs… I am not a self involved person and can’t really say well I’m better because. I appreciate a lot of the work of other Amigurumi and Teddy Bear Designers, and there are many traits I wish I could do as well as them. How some are so tidy with their work spaces, or so good at rambling on in an interesting way about there work in their blogs. How some can make 24 of the same items and not only make them look exactly the same but actually complete 24 of anything! I am unique…uniquely me!

How did you learn the skills that make you successful today?
My grandmother taught me when I was about 5. I was a VERY busy child to say it nicely and for her sanity :D she taught me to knit crochet and needle point. When in high school and college, lectures bored me and to keep myself from running out of English lit screaming….. I kept my hands busy…. I could have drawn but then I would have never listened LOL…. After 3 years of College and finding myself in nothing but sculpting, painting, and Clay classes. I decided I could be a starving artist without forking out more money towards the degree :D

Do you have any formal training in your craft?
I did work for 5 years in a yarn shop designing and teaching many different forms of Fiber arts. I also worked as a Designer and Furrier for 2 years for a Teddy bear company. Most of even that training was…. Ohh… yeah I can do that.

What is your goal for the next year?
My goals are hard to define for me. I WILL have a study built… right now I work out of a closet in my bedroom. Many of my Amis gets finished sitting cross legged on my bed. I would like to have more Kits available. I want to be consistent with my Bears of the months. I really enjoy doing these bigger bears with so many different elements to them.

What keeps you motivated when sales are slow?
Obsession :D I am truly an addict. Just one more round. I go to sleep thinking of different designs. I wakeup in the middle of the night and have to crochet. Sales are a bonus :D

What do you do to attract new clients and encourage re-occurring business? I try and make the wow factor in packaging… nice boxes Ribbons… Most of all I let the item speak for its self. I do plan on trying some free shipping offers for return customers. For new Clients I do have a small advertising budget, but really haven't tried many venues yet.

If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?

Make what is in you heart do what makes you happy and the sales and customers will come….

Cynthia, we love your bubbly personality and positive outlook, in fact it's infectious! It's also extremely good for business and we know you spoil and treasure each and everyone of you customers. Thank you for sharing with our blog, we wish you the best of luck in life and business in 2009! Please visit Cynthia's online store, Demonsterative, located at demonsterative.etsy.com

Featured Seller - Celeste Lauren Designs

2009-03-13T23:53:00.008-04:00

What part of the world are you in?
I live in Fort Mill, SC right outside of Charlotte, NC.

What does customer service mean to you?
I believe the thing that attracts customers to you initially is the great quality of work shown in your product. However, in order to retain these customers and gain new ones depends a great deal on customer service. This involves how responsive you are to requests, fast shipping, communication, and doing whatever it takes to make the customer happy. If I don’t offer something in my shop, I will always go above and beyond to get the materials I need to make exactly what the customer wants and I think people really appreciate that enough to make them come back.

What is your most memorable experience with a customer?
Wow, I’ve had so many and met so many great people via Etsy. They are all memorable in some aspect but the most encouraging is when customers message me praising my designs and quality of work enough to want to carry it in their boutiques. Also, I get so excited every time I have a sale, not because its a sale and I get money, but because it feels so awesome and rewarding that someone else appreciates something that I’ve made with my own hands.

What sets you apart from other sellers who are selling similar items?
I think more than any other type of artist on Etsy, there are more jewelry designers and very talented ones at that, so its really competitive. I think that my designs are all such a variety of styles and full of color which attracts all types of people to them. I also try to take good pictures of my jewelry to make it standout. I love what I do and I think that shows in my work thus attracting people to my jewelry.

How did you learn the skills that make you successful today?
I’ve always been a creative, artsy person but choose to veer away from this in college and major in business thinking I would one day make more money and be happier. Of course I was completely wrong, and found myself longing to draw, paint and create again. So last year I decided I wanted to make a necklace for myself and I did. I enjoyed making it so much that I quickly became fascinated by beads and gemstones and I ended up teaching myself how to make earrings with a lot of trial and error. I’m self-taught and I am always learning as I go along. I can hardly picture what my life was like before I discovered my passion for jewelry making.

Do you have any formal training in your craft?
No, I’m self taught through lots of trial and error.

What is your goal for the next year?
My goal is to attract new customers, retain old customers and figure out the best way to do that. I’d also like to put even more time into my jewelry business. I have a day job and a puppy so balancing all 3 can be challenging at times but also very rewarding. I’ve realized that making jewelry is my true passion so I will take it one day at a time and remain positive for what the future holds.

What keeps you motivated when sales are slow?
I just keep designing new jewelry which is doing what I love. This keeps my mind off of other things. I try to stay positive because sales will come in time.

What do you do to attract new clients and encourage re-occurring business? Most of my customers have heard of my jewelry through friends. I’ve also some done advertising on Facebook and Google. I recently donated some of my jewelry for a big charity fundraiser auction in Charlotte which likely helped get my name out there. If you love what you do, offer a great product, fast shipping and excellent customer service most people will return to your shop again.

If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?
Don't try to do everything at once because you can easily get overwhelmed. There is so much you will want to do but it will take time. Patience is key. Also, take great pictures of your product. I heard this when I first started and it really is true. My pictures weren’t that great in the beginning so I made sure to try to improve them and noticed a big increase in the views of items and sales once I did.

Celeste Lauren Designs, we fell in love with your store the moment we stumbled across it. We love the mix of colour and shapes of the gemstones used in her exquisite pieces. Luxurious and feminine, her pieces will have you dripping in sparkle and colour!
Our fav is posted above, the Lemon Quartz and Minty Green Chrysoprase Briolette Earrings.
Visit her online store and treat yourself to these celebrity style handmade masterpieces!

http://celestelaurendesigns.etsy.com/

Featured Seller - Silver River Jewelry

2009-03-10T21:06:00.010-04:00

What part of the world are you in?

I am in the Ohio, in the United States.

What does customer service mean to you?

I think that along with a really good product, customer service is what will make or break your business and can make the difference between being really successful or not. This means keeping in contact with your customer throughout the process from confirming receipt of the order, when it will ship all the way through to your packaging etc.

What is your most memorable experience with a customer?

I have been blessed in that all of my customers have been wonderful! For me when a customer becomes a friend through the communication about an order, that is just so cool and I have met so many nice people because of this.
What sets you apart from other sellers who are selling similar items? That's a tough one, there are so many talented people out there. My items are all well made, and I do stand behind my jewelry, I love what I do and I hope that I am developing a style that people will recognize as my own.

How did you learn the skills that make you successful today?

Most of it is self taught, with lots of trial and error (sometimes the best way to learn is to make mistakes, it makes you really think about how something is put together), a great deal of good advice and hands on learning from the wonderfully skilled people at the Summit County Lapidary club (they taught me and are still teaching me, the skills necessary to cut my own cabs) and one metal smithing class taught by an extremely talented lady named Rita. I also have been fortunate to be a member of several online selling venues where the other sellers have been more than generous with their knowledge.

Do you have any formal training in your craft?

No

What is your goal for the next year?

To build my skills and really stretch my imagination with the metal smithing. Also to build my business and really start to focus on how to reach my target market.
What keeps you motivated when sales are slow? I love what I do. I am going to make it anyway, I can't NOT make things. So when I sales are slow I just keep doing what I love and building inventory lol!

What do you do to attract new clients and encourage re-occurring business?

To attract new business, I do some advertising campaigns on project wonderful and I also do some give aways and spend some time networking with several different groups. I also promote and do give aways for other artists. This might sound counter productive but it does bring lots of visitors to my blog and besides I like helping other artists out and its fun. Recurring business I hope is based on good customer service and an awesome product.

If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?

Make sure your photo's are good. Make them stand out so that people really want to take another look. Also be prepared to work really hard for a fairly long time before you are even close to successful. Building a business means not just being able to make beautiful things, it means learning how to be a photographer, a web designer, an accountant, a tax preparer, learning to design business card, logo's, online ads, networking with other people, etc. Its a huge amount of work but in the end there is a great deal of satisfaction knowing that this is YOUR business and you did it yourself.

Check out the lovely collection available by Silver River Jewelry online at silverriverjewelry.com. We had a hard time choosing our favorite piece to feature! Lovely work Sonja and best of luck to you in 2009!

Featured Seller - Carollai

2009-03-10T08:00:00.001-04:00

What part of the world are you in?

i live in new york city.

What does customer service mean to you?

it means treating the customer as i would wish to be treated myself.

What is your most memorable experience with a customer?

post purchase, a customer said she had been 'stalking' my item which was why the 'times viewed' number was so high. sounds silly but i just thought that was so sweet because she loved the item that much. after purchasing the particular item, she asked me to make a matching pendant. i happily did! i like that i can create additional pieces for someone that truly loves my handmade designs
.
What sets you apart from other sellers who are selling similar items?

well, we all passionately make handcrafted items and love our craft... so, i'd have to say that we're just all really different, even in the similar types of things we sell on etsy. each person has their own taste, style and way of doing something and the entire shop face and product line represents that. for example, i love using swarovski crystals and semiprecious stones to create classic, elegant and at times, playful pieces. someone else's interpretation of classic, elegant and playful would likely be represented very differently.

How did you learn the skills that make you successful today?

my "life" skills have been grown and strengthened through life experiences, both good and bad. my jewelry making skills have been honed by practice, patience, continued research and trial and error.

Do you have any formal training in your craft?

nope! but i'm learning more and more each day through experimentation and once in awhile, online tutorials.

What is your goal for the next year?

to keep enjoying what i'm doing. enjoy the creative process. enjoy making jewelry that i absolutely love. perhaps branch out to note cards and greeting cards, as my undergraduate studies were in graphic design. it would be absolutely awesome if during all that, i also continue making sales and building a stable business with steady income.

What keeps you motivated when sales are slow?

my husband and sister who support me and remind me that there will be good times and tough times. i also try to get back to the process of creating as that brings me joy and reminds me that first and foremost, i do what i do because of the fulfillment in the process. usually when i get back to the basics, my heart doesn't fret so much over the sales. of course i still wish i could get numerous sales in a week and a client base that loves my work and tells all their friends to buy from me!

What do you do to attract new clients and encourage re-occurring business?

i've sent emails out to my friends asking them to pass along my shop info to their friends. i've also opened up a blog, http://mustardseedbycarollai.blogspot.com, where i share more of who i am as well as provided a giveaway. still figuring out how to 1. keep my clients and 2. get new ones. any suggestions? :D

If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?

be passionate about what you choose to do and don't get discouraged! it can be hard to get started and build up clientele (i'm still working on that too) but if you're doing something that you love, then there is still joy in the process of creating.

We just fell in love with carollai's stunning jewelry the moment we saw it! Our fav earrings are pictured at the top of this article, we encourage you to check out her shop featuring gorgeous gemstones, beautiful colour combinations and oodles of creativity! Thanks so much carollai for allowing us to feature your pieces. We know you will do awesome in 2009!
Visit carollai's shop located at http://carollai.etsy.com

Featured Seller - 3Sister

2009-03-09T08:00:00.003-04:00

What part of the world are you in?
In the good ol’ state of Utah. Born & raised.

What does customer service mean to you?
I stand by Nordstrom’s rule of thumb, that the customer is always right. And I believe that you should treat others the way you would want to be treated. I most definitely wouldn’t want to go into a store and be completely ignored!

What is your most memorable experience with a customer?
Our shop is still fairly new, so we haven’t had much experience yet. I think getting our first sale will be forever remembered in our hearts. Ha, that was a good day.

What sets you apart from other sellers who are selling similar items? Each piece in our shop is unique and not one is the same. We like to add our own twist to our accessories and I think it shows.

How did you learn the skills that make you successful today?
My mom is an extremely crafty person. She’s really taught me everything I know. She just might be the next Martha Stewart, except with out going to jail of course.

Do you have any formal training in your craft?
Just years and years of crafting beside my wonderful mother.

What is your goal for the next year?
To try new things and not be afraid to do so.

What keeps you motivated when sales are slow?
I just stay positive and keep trying to get the word out. I also brainstorm new ideas that would hopefully appeal to customers.

What do you do to attract new clients and encourage re-occurring business? Keeping things up to date and having a few deals every now and then is something that would perhaps encourage new clients as well as keeping the past ones. I am also so happy whenever someone purchases something and I try to express my gratitude to each who buys from our shop!

If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?
Be patient, get the word out, and just keep doing what you love!

Thanks so much 3Sister for sharing your wonderful pieces with us in the "MADE THAT" community. We understand the sisterly bond, it's a very precious and special relationship. How wonderful that you three get to work together to do create beautiful pieces you love and thank you for wanting to share them with us. Good luck in 2009!
Check out 3Sister's online store located at http://3sister.etsy.com

YOUR STORE Featured on "I MADETHAT!"

2009-03-08T20:34:00.021-04:00

The application process to be featured on our blog are as follows and are completely FREE!

Featured Seller – To be a Featured Seller we require you to:

1. Send an email to imadethat@hotmail.com with the subject "Featured Seller" and we will forward you the Featured Seller Questionnaire – a simple interview that we will post on the blog, along with one (1) photo of an item you would like accompanying your interview. We ask that the photo be clear, bright, and interesting to look at.

2. Send back the interview in the original .txt format and please include your: first name, store name and website address in the .txt file.

3. Try to have something extra and exciting to offer our readers! Maybe a contest or perhaps a special discount with promotion code? Give us all the necessary details so we can include it in your Featured Seller post.

Product Reviews - For a product review, we require you to:

1. Contact us at imadethat@hotmail.com with the subject “Product Review”

2. Include your name, store name, website address, as well as a link to the product you’d like us to review.

3. Upon approval (we have allergies to certain products) you can send us the item and we will test it for one week, then we review it and send you our review BEFORE it is posted on the blog.

4. If you like our review and would like it posted just simply reply stating you’d like to go forward with the product review.

5. We will then require you to supply us with one (1) photo of the item being reviewed that you would like to have accompany our Product Review.

**Please note, any and all products sent to us for review will NOT be returned.

Shop Advertisement – In order to approve your ad, it must include:

1. 150x150 pixel wide photograph of your shop logo or a picture of a handmade item you sell

2. Your store name or URL

3. Email all of the above information to imadethat@hotmail.com with the subject “Shop Advertisement”

$5 Deal of the Week – Promote a item you sell that is $5!

1. Your item must be $5.00 (no more, no less) however if it’s multiple items for $5, that’s okay too. (i.e. 2 lip balms for $5.00)

2. You must provide us with your store name, website address, name of the product, a photo and the url for the $5 item.

3. Email the above information to imadethat@hotmail.com with the subject, “$5 Deal of the Week”

**Please note, our wait times vary but on average it takes about a week from the date of your submission to see your items on our website.

Are you a Not Bees…BEADS Customer? – We let our customers SHINE!

If you’ve bought jewelry making supplies from our online store http://notbeesbeads.com/ and you’ve created a handmade piece, please send us! We will post it immediately!

A photo of the item
The name of the piece
The URL
Supplies you purchased from Not Bees...BEADS, that you used to create your piece We will have it up on our site within 2 business days!!!! We LOVE cross promoting our supplies with your beautiful creations and it is the fastest and most freqway to be featured on our blog!

Featured Seller - Caffeinated Frenzy

2009-03-08T08:00:00.001-04:00

What part of the world are you in?

Cleveland, Ohio

What does customer service mean to you?

Customer service is all about making people happy.

What is your most memorable experience with a customer?

I had a customer order a number of items, and insist on paying more than my set price. I was touched someone felt they were worth more.

What sets you apart from other sellers who are selling similar items?

Easy, I try not to sell similar items. Design, texture, and color can all make something stand apart from a crowd.

How did you learn the skills that make you successful today?

I'm self-taught. It's all trial and error for me.

Do you have any formal training in your craft?

Nope.

What is your goal for the next year?

To expand CaffeinatedFrenzy into more selling venues. I am in the process of consigning with a boutique in Alabama, and I hope more of that work is in the future!

What keeps you motivated when sales are slow?

Pretty colors, design ideas, I'm less motivated with sales than I am with the idea of playing with yarn. :)

What do you do to attract new clients and encourage re-occurring business?

I make sure to follow through with an order. I let them know when it's shipped, include a handwritten note, making it personal really makes a difference.

If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?

Just go for it! Promote any way you can think of, internet ads, blogs, forums. Networking sites such as facebook are excellent ways to promote.

Awesome shop Caffeinated Frenzy! We love your beautiful knitted wears and we know our readers will too! Check out Caffeinated Frenzy online store located at http://caffeinatedfrenzy.etsy.com

Featured Seller - Chickscratch

2009-03-07T16:46:00.006-05:00

What part of the world are you in?

Sunny San Diego, California! I moved here from New York State about five years ago and I don't think I'm ever going to leave.

What does customer service mean to you?

Listening to and anticipating your customer's needs, and finding a way to fulfill those needs, even if it means some creative thinking. Although most of my business is conducted online, I'm very aware that my customers are people, with real lives, problems and emotions. A little communication goes a long way.

What is your most memorable experience with a customer?

A customer was unsure of which scent she wanted, so I asked what perfumes she liked, and what her favorite foods were. I suggested a few scents, and wrote new, detailed descriptions for her. She bought a sample size of something I thought she'd like, even though she was unsure. After she received the candle, she raved about how amazing it was and ordered two full-sized ones.

What sets you apart from other sellers who are selling similar items?

I communicate with each one of my customers, and make sure they know I am very approachable if they have questions. I disclose all of my ingredients & make substitutions if a customer is allergic.

How did you learn the skills that make you successful today?

I worked for several years in retail sales. A lot of my marketing skills I learned on the sales floor. But part of it is thanks to my mom - treat others well, do your best, don't be afraid to admit mistakes, and - most important - nothing is impossible if you try.

Do you have any formal training in your craft?

No, I'm all self-taught. I've always loved making things, and after I became vegetarian I became more conscious of the ingredients in commercial bath & body products. It seemed sensible to see what I could make for myself. I gave my products as gifts, and soon my friends demanded I start selling them. I did some testing, refined my recipes, and set up shop on Etsy.

What is your goal for the next year?

To actually make a clear profit. Everything I earn right now is going back into supplies; I'd like to start pocketing some cash!

What keeps you motivated when sales are slow?

New scents, new ideas - I live very close to a large park, and things are always in bloom here. I take a walk, clear my head & breathe in all the wonderful smells: eucalyptus, plumeria, jasmine. It's hard not to get inspired.

What do you do to attract new clients and encourage re-occurring business?

I list new scents & products to reflect the seasons or holidays. Gingersnap candles sell better in the winter, and lavender better in the spring.

If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?

Do your research. I plunged in headfirst, and had no idea what I was getting into. I should have taken more time to get organized & stock my inventory. It worked out, but it could have been so much smoother.

We came across chickenscratch's shop and just fell in love with their products. We wanted to share these all vegan and paraben-free products with you. The candles that double as massage oil are a brilliantly romantic idea. The packaging is beautiful and they offer a range of delicious scents! We also hear that chickscratche's customer service is top notch, so check them out at their etsy store, http://chickscratch.etsy.com

Featured Seller - Primitive Junkie

2009-03-07T08:00:00.002-05:00

What part of the world are you in?

Portland, Tennessee

What does customer service mean to you?

Customer service is what is going above and beyond what is expected. With so many shops out there customer service is what keeps people coming back to you. Good customer service is what will get them to recommend you to their friends as well. A lot of business is by word of mouth. I remember once hearing a satisfied customer will tell 10 people about their experience, but an unsatisfied customer will tell 100.

What is your most memorable experience with a customer?

The most memorable is getting feedback from the first jar of White Hot Chocolate I sold. It is one of my favorite things in my shop and it felt so good to get that first comment saying "this isn't your normal Hot Chocolate, you need a warning label for how addicting it is" Still puts a smile on my face when i see it.

What sets you apart from other sellers who are selling similar items?

I think the variety of items I offer, from simple crochet scarfs, to the small sewn business card holders, to my White Hot Chocolate mix. There is something for just about everyone and I keep striving to create more variety for my customers.

How did you learn the skills that make you successful today?

From my mom. She taught me to sew and taught me how to crochet my first chain. She gave me the skills to look at a pattern and teach myself how to put it together. I still call her with questions to this day. I am constantly learning from her.

Do you have any formal training in your craft?

No my mom taught me the basics and I have taught myself a lot of it along the way. I am currently taking a quilting class though so hopefully will see more of that show up in my shop later this year.

What is your goal for the next year?

To advance my crochet skills and provide more variety of products in my store.
What keeps you motivated when sales are slow? The knowledge that it will pick up again. Sales are up and down like a roller coaster. Slow inclines of a lot of views but no sales and fast, exhilarating decents where you have sales everytime you turn around.

What do you do to attract new clients and encourage repeat business?

I have some items that can be custom made to the clients wishes and am always open to suggestiongs. For example I had someone contact me that they had a pattern for a hat they wanted made, but didn't know how to crochet. They sent me the pattern and commissioned me to make it...I loved it, not only did I satisfy a customer, but I learned a new pattern as well!

If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?

patient and persistent. Success doesn't happen overnight...or even within a month. And get your shop and name out there anyway you can, in the forums, on blogs, twitter, flickr, any way you can. The more people see your name the better.

Thanks Miranda for the wonderful interview! That Hot Chocolate looks delicious!
Check out Mirandas Etsy Shop Primitive Junkie located at http://primitivejunkie.etsy.com

Featured Seller - Zafran

2009-03-06T08:00:00.003-05:00

What part of the world are you from?

I'm german and I live and work in Switzerland.

What does customer service mean to you?

Customer service no. 1: All my garments have been tested by me and fellow probands. I seek to develop items with comfort and quality. Customer service no. 2: I am aware that some of my items may need getting used to. So I oblige to future buyers by costumizing garments on demand. I advice them, I try to find out what they really want, what suits them. And that way i get in touch, which lifts both parties off the plain seller-buyer level.

What is your most memorable experience with a customer?

Among other things I make choker featuring provocative/ striking/ sassy slogans. „Non, je ne regrette rien“ is one of them. One of my customers shared her secret with me, why this slogan fits perfect for her and her boyfriend. And of course I'm not gonna tell you.

What sets you apart from other sellers who are selling similar items?

There are no similar items. Really. Well, ok. With exception of the belts. There are quite a few people making belts, but nobody uses the techniques I use. Therefore my belts are distinguished by their patterns and range of colours.

How did you learn the skills that make you successful today?

50% profession, 50% learning by doing. I'm a dressmaker and a textile engineer by profession. So making cuts , sewing, digital printing on textiles etc. is what came along with my apprenticeship and study. Photography and Photoshop I learned, well, just by learning by doing.

Do you have any formal training in your craft?

Yes, I do. I have two professions: dressmaker and textile engineer.

What is your goal for the next year?

Promote my items, promote my label, promote my collection and get promoted. I spent all of my free time during the past year on designing and developing my products. I was so into it, I completely missed the other important part of doing business: promo and marketing.

What keeps you motivated when sales are slow?

I have a part time day job (that is not what keeps me motivated) and some of my colleagues are previous freelancers, creative people. They quit their business, because it didn't pay off anymore. Nowadays, all they have is their day job which eats them up. Day time plus freelancing is twice as much work, but gives one so much energy and satisfaction. I realized that having my own thing going on is what keeps my going on.

What do you do to attract new clients and encourage repeat business?
I WISH SOMEBODY TOLD ME HOW TO DO IT! AFTER ALL I'M STILL A NEWBIE.

If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?

Don't fritter! (I wish I could follow that advice...)

Thanks Eva for the terrific interview! Your shop is so unique and interesting, we love featuring sellers with great talent like you.
Make sure you stop by Evas Etsy Shop called Zafran located at http://zafran.etsy.com for some great finds and unique style!

Featured Seller - DesignByByn

2009-03-05T08:00:00.003-05:00

What does customer service mean to you?

Customer Service means to do whatever you can to meet your customers needs. I have spent many hours at Jo-Ann's trying to find the exact shade of blue,etc. I want to make sure that everything I sell is what the customer asked for.

What is your most memorable experience with a customer?

Before we joined ETSY we sold on EBAY for quite a while. My most memborable experience is with my repeat customers. This December I had a customer that requested several special orders.They were so happy with what they had bought, they kept asking for more. In the end, they had four separate orders. This customer has become one of wife's e-mail buddies.

What sets you apart from other sellers who are selling similar items?

All of my items are original designs. I do not use patterns. Most of my items are one of a kind,but I can recreate past products if a customer asks. With many of my things I use both my corchetingand sewing abilities. Our store features several items that combine both talents.

How did you learn the skills that make you successful today?

My mother taught me to crochet when I was 6 years old, and I have been corcheting ever since.I began using patterns, but found that to be frustrating. Early on I learned how to createmy own patterns. I am 46 so, I have been crocheting for 40 years. My grandmother gave me her sewingmachine about 20 years ago. I had never sewn before. I began that night to sew. I started withpillows and then quickly moved on to a dress for my wife. If I use a pattern when sewing, it is just a jumping off point. My final product rarely resembles the pattern. I have gotten very good at making my own sewing patterns and prefer to do that. I really like designing.

Do you have any formal training in your craft?

I do not have any formal training, I am self taught.

What is your goal for the next year?

I continue to create new products. I test the market to see what people are interested in. Ijust started creating art dolls and stuffed animals. I have had a very positive response.I want to do several craft and art fairs this summer.

What keeps you motivated when sales are slow?

When sales are slow, I have the time to create new products. When I am busy filling orders, I don't have the time to make new designs. When business is slow, I feel challenged to findways to attract more customers.

What do you do to attract new clients and encourage repeat business?

Currently, I rely heavily on word of mouth. I have business cards and pass them out wheneverpossible. I have posters I have created to advertise, many of the local grocery stores havecommunity bulletin borads where you can post things, I have received some business this way.I have started a blog (www.designbybyn.blogspot.com), I postin the forums on ETSY, I visit the chat rooms, etc. Currently we only sell on ETSY and throughour home. I am looking into other selling venues.

If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?

Be creative, be patient and have fun. For me this is a hobby, it is relaxing. I enjoy creating things and enjoy it even more when they are appreciated. I am a father of four, my kids ages are: 14, 12, 9 and 6. I am a husband, my wife handles the business end of things. I am a high school and middle school choir and drama director. For many people their on-line shop is above and beyond their other responsibilities. When you stop enjoying what you are doingit isn't worth it.
Thanks so much Design By Byn! It sounds like you have your hands full with your family and we love that you take time to express yourself creatively. You are an inspiration to other men who have creative talent but may not know how to express themselves, we support you and your etsy store and wish you much success in the future!
Check out DesignByByn via their etsy store, http://designbybyn.etsy.com/

Things that make you stop and think...for a few moments!

2009-03-04T20:58:00.008-05:00

On March 3, 2008, three Canadian Soldiers lost their lives in Afghanistan. There are Mothers, Wives, Girlfriends and possibly children, who will miss them forever. Events such as this makes us stop, even if just for a moment in our busy day, to focus on the importance life and how precious it truly is.

Our prayers to the families of:

Corporal Dany Olivier Fortin
Corporal Kenneth Chad O’Quinn
Warrant Officer Dennis Raymond Brown

Featured Seller - Sensual Designs

2009-03-04T08:00:00.003-05:00

What part of the world are you in?

State of California, United States of America

What does customer service mean to you?

Customer service is the most important aspect of business and goes hand in hand with sales. Customer service reflects how a seller conducts business with the customer or prospective customer. This plays a role in the feedback system as well as a means of gathering how satisfactory the quality of your product is and how satisfied the customer was with your service by means of communication, shipping time, and response to any questions or requests. In order to be successful and credible in business, customer service must be a number one priority with your customers.

What is your most memorable experience with a customer?

My most memorable experience with a customer was with my first sale ever made online. Not only did this specific individual show great enthusiasm to the product when received, but also became a repeat customer several times to follow. The feedback I got on about their rants and raves about my product is the one thing that still puts a smile on my face today. It keeps my creativity flowing and continues to challenge me in creating the next memorable product for someone else to treasure.

What sets you apart from other sellers who are selling similar items?

The one thing that always sets handmade product sellers apart from each other is their unique perception and skill on how they interpret their own creativity and inspiration. Not everyone has creative skills nor the same interpretation of what it is they are trying to accomplish. Therefore, every seller of the same category has something different to offer people.

How did you learn the skills that make you successful today?

I got to where I am today with my skills by maintaining my enthusiasm for the hobby, my continue inspiration, and always challenging myself to try something new. I never received any formal training on how to create what I do. I made my first pair of earrings when I was a teenager which is where I first became interested in jewelry making and beads. From there, I took on other hobbies and began to teach Scrapbooking where I was than offered to teach Jewelry Making. This is where my enthusiam grew and the aspect of doing different things continue.

Do you have any formal training in your craft?

No.

What is your goal for the next year?

To continue teaching myself new skills in my current profession and expand my business to include additional creations of my other hobbies I enjoy. This I hope will reach a broader audience of buyers, but also share all of my creations with newer prospective buyers. I also plan on growing my business locally with additional promotion for my current and future web sites.

What keeps you motivated when sales are slow?

The fascination I have for colors, beads, and the end product. When sales are slow I take that time as an opportunity to try new things and bring about different products that may help increase my business sales.

What do you do to attract new clients and encourage repeat business?

Different products help to attract new clients. Offering a variety of items within your category will increase your chances of meeting a potentional clients needs. In order to encourage repeat business, this is the easy part. Once someone makes the first step to purchase something and are pleased with the quality and customer service they receive, chances are they will most likely come back. Another major factor in this are the clients who have already purchased. When pleased with the item, they will most likely tell others about your site and what you have to offer. This can also lead to increased business and help in attracting a larger customer base.
A major factor to consider when handling your customers is to always keep them informed of any changes or new products offered. My current site is actually a second site now to the original one I created for my business. Not only do I offer more now, but also ensure to notify previous customers of where I am next so they can continue to come back and always find me.

If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?

Never give up if business starts out slow and always continue to try new things and offer different products to meet the needs of more people rather than an isolated few. Secondly, promote your site by any means possible to ensure you draw new customers in. Most importantly, never settle for what you have to offer always look at opportunities to expand.

Thank you Sensual Designs for sharing your beautiful pieces with us! We know your shop will do amazing in 2009 and we hope to drive some traffic you way.
Check out Sensual Designs jewelry pieces at http://sensualdesigns.etsy.com/

Featured Seller - Blue Nostalgia

2009-03-01T23:53:00.006-05:00

What part of the world are you in?

I live in Waverly, Ohio, USA

What does customer service mean to you?

Good customer service along with excellent people skills is everything when you are selling online. In my store, I am willing to accept refunds with no questions asked as long as the item is returned within 14 days of purchase. I also feel good communication is of the utmost importance. Buyers are not only buying your item, but your service, and I try to keep that in the forefront of my mind with every single sale.

What is your most memorable experience with a customer?
When someone petitioned me to make them a rosary. I had never made a rosary before, and I love learning new techniques and making new items, so that made it a real pleasure.

What sets you apart from other sellers who are selling similar items?
I purchase 99% of my supplies and materials from other etsy sellers. It is very important for me to support other etsians.

How did you learn the skills that make you successful today?

Through trial and error for the most part. When I first decided to start selling my pieces, I did check out some online video tutorials, but I have found that I love to let my fingers do the "talking". Most times, I have no idea what I am going to make before I set down with my supplies. I have found some of my best pieces were made this way.

Do you have any formal training in your craft?
No

What is your goal for the next year?

My goal when opening was 4 sales a week by August, and at least 1 a day by Christmas. So far, on average, it has been 2 a week.

What keeps you motivated when sales are slow?

I just keep on keeping on. I continue to create and keep a positive attitude.
What do you do to attract new clients and encourage re-occurring business? I think the best thing you can do to encourage re-occurring business is sell a quality product. I never list an item I don't LOVE, and I would never sell a piece I wouldn't wear myself.. My heart goes into every piece, and no amount of advertising will ever be as good as a happy customer. As far as attracting new business, I try and get my name out there by posting some pictures of my work on all of the social networking sites I belong to, as well as using twitter, flickr, and trying to list new items daily. I have also held blog giveaways, and I purchase online advertisement.

If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?

Do what you love, and love what you do. If you are passionate about what you are doing, it will shine through in your work.

Thanks so much Ashley @ BlueNostalgia for participating in our blog. We love your jewelry, and really hope this blog brings you some views and potential business!
Visit her website, Blue Nostalgia at http://www.BlueNostalgia.etsy.com, to view her other stunning creations.
We wish you all the best!

best!

$5 Deal Of The Week - Jewelry By Kathy

2009-02-26T00:27:00.006-05:00

We stumbled upon this beautiful bracelet on etsy and wanted to share it with our readers.

It's a STEAL at only $5!

All of the pieces in Jewelry By Kathys etsy store are lovely and so reasonably priced.
We need deals during times like this, and we love promoting beautifully handcrafted items, and even more when they are a deal!

Check out her online jewelry store located at http://www.jewelrybykathy.etsy.com/

Featured Seller - Blue Scarab Jewelry

2009-02-25T09:00:00.002-05:00

What part of the world are you in?

I am in Franklin, IN, near Indianapolis

What does customer service mean to you?

Everything! I would not be in business without my customers, so I make it a priority to give them a wonderful buying experience from start to finish.

What is your most memorable experience with a customer?

It would have to be this super-sweet gal that lives here locally to me. She admitted that she is "Addicted" to my shop, and whenever she has some extra cash, she pops in and purchases a new piece(or two!) of jewelry. She always asks for extra business cards to hand out for me. That is the greatest compliment for a customer to be so into your work that she wants to help get the word out!

What sets you apart from other sellers who are selling similar items?

I pour my heart into the pieces I make, and I do think it reflects in my work. Plus I believe that Quality craftsmanship and Customer Service are all part of the package, so I thrive on giving my customers a fabulous experience from the moment they step "eyes" into my shop. I also offer a "Lifetime Guarantee" on my work, so if anything were to happen to their jewelry, they can always send it back and I'll fix it!

How did you learn the skills that make you successful today?

Online tutorials, crafting forums,20and over 10 years of tweaking and perfecting! A great thing about making jewelry is that there are endless techniques and processes, so I am constantly learning new things, which I love.
Do you have any formal training in your craft?
Nope, unless you count online tutorials lol:)

What is your goal for the next year?

My goal for 2009 is to take my business more seriously and work on keeping a consistent Style & Image. I want to be one of the shops where you just see one of my item photo's and say "Oh, that's Blue Scarab!" If I want to be taken professionally, I have to get it together professionally.

What keeps you motivated when sales are slow?

Creating new pieces always keeps me motivated and hopeful. That and perusing the other fabulous Etsy shops that are still doing well in tough times keeps me going.

What do you do to attract new clients and encourage re-occurring business?

I am walking advertisement for my jewelry-I NEVER leave the house without a couple pieces on, and people always ask where I got it from. I have business cards handy and whip them out like crazy! And I always put discount coupons in with my orders to encourage repeat business. I also like to include something else small I've made, usually a stamped bookmark or a card, just to say "thank you."

If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?

One thing?! Always believe in yourself and stay strong. Success will not happen overnight, but don't let that discourage you. Keep pushing!

Thanks Blue Scarab Jewelry for the fantastic interview! We love your exquisite wire wrapping and stunning gemstones! Each piece is interesting to look at, and very unique! We wish you all the luck with your sales this year, we know you will do awesome!
Check out Blue Scarab's official website at http://bluescarabjewelry.com, and to view more pieces like the one you see above, visit their online shop, http://ambersjewelry.etsy.com

Meditation Offerings & Gemstones!

2009-02-23T15:10:00.022-05:00

For many of us, meditation is an extremely important part of our lives. The space you choose for your meditation should be special, and located in an area where you can sit either on a meditation cushion or a chair comfortably, while enjoying your time alone.

If you have the ability to assign a personal space, where you can spend a few moments or longer, just enjoying the benefits that meditation brings to your body and your inner being...you will understand the importance of adding items to your meditation area that would inspire you.

Often, a personal meditation space includes items that instill calmness, happiness and inspiration to continue your practice. Offerings are a small way to personalize and introduce a balanced environment. Pictures, incense, statues and Gemstones are often the "offerings of choice".

Gemstones, with their own beneficial Metaphysical Properties, can bring a grounded feeling to your practice, and is a wonderful way of giving back something precious during your meditation session. The beauty and natural essence of gemstones would be a wonderful addition to your surroundings.

Enjoy your quiet time!

*Bracelet shown: Gemstone Jade Fluorite Meditation Bracelet by VintageBohemian, available for $16.99.

Featured Seller - Easy-On Jewelry

2009-02-23T08:00:00.003-05:00

What part of the world are you in?

I live in upstate NY

What does customer service mean to you?

Being totally available to the customer, fast shipping and a well pakced item are all important.

What is your most memorable experience with a customer?

my first sale with my jewelry was an unexpected purchase from my friend. She started the ball rolling.

What sets you apart from other sellers who are selling similar items?

I make jewelry with easy on clasps . Alot of my jewelry is made on stretch cord yet the pieces are very elegant. I combine swarovski crystals together with pearls to make a lovely, easy to wear piece of jewelry.

How did you learn the skills that make you successful today?

Watching instructional online videos, asking questions in the forums and jewelry selling websites.

Do you have any formal training in your craft?

No

What is your goal for the next year?

To keep making jewelery and perfecting my craft.

What keeps you motivated when sales are slow?

exploring new selling venues and remembering it only takes one person to make a sale.

What do you do to attract new clients and encourage repeat business?

shipping items out quickly and having good comunication with the customers.

If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?

Don't put all your eggs in one basket. Sell your items on different venues and sites.

Please check out Easy-On Jewelry's online store, http://easyonjewelry.etsy.com

Featured Seller - Amberae (& The Harf)

2009-02-22T08:00:00.003-05:00

what part of the world are you in?

I live in North America..... in the mountains... in a tiny house with two dogs, a husband and a rug rat.

what does customer service mean to you?

I believe customer service is pretty important. Getting items shipped as soon as possible is my #2 goal. I think its pretty important to be in contact with your customers. It lets them know they can trust you in an untrusting world.

What is your most memorable experience with a customer?

At this point, they are all memorable. I haven't had that many, but I appreciate every single one. I think its fun to see that people like my things. Maybe its silly, but its more important that people like what I make rather than making the $ from it.

What sets you apart from other sellers who are selling similar items?

Does anyone else make harfs? (MADE THAT Admin has never seen a Harf before, but we LOVE them! That's the reason we are featuring Amberae...just a little F.F - fun fact!) not sure, and they surely don't call them harfs b/c everyone makes fun of me for naming them such. I think its probably just the name of my silly product that sets me apart.

**(We will be back to buy a Harf Amberae, just so you know, we are just tight on funds at the moment, but we think everyone should own this multipurpose, cozy and funky looking item!!)**

How did you learn the skills that make you successful today?

My mom taught me crochet when i was probably about 12. so, i'm a crochet nut. but it caused me to have this obsession with yarn. I can't get over it. its intense. so i had to learn to knit and my sister tried to teach me. I about had a nervous break down trying to knit a scarf. then a couple years later my mother in law gave me a book on knitting baby hats. it just so happens 3 months after that i got pregnant. i guess i had some modivation to learn. then i couldn't stop knitting. i still can't. i always have a project going.

Do you have any formal training in your craft?
none at all.

What is your goal for the next year?

to be happy and to help my little family be happy... and to keep a clean house.... oh, you mean etsy? haha, ok, well, i just want to have a place for all of my creations to go. otherwise they'd be sitting around the house taking up space.

What keeps you motivated when sales are slow?

i don't mind slow sales, really. i've never had "fast" sales, but i just like making things.

What do you do to attract new clients and encourage re-occurring business?

er... chatting... i guess i just hope to get my product out there... but if it doesn't, no bother... i'm making good friends in the process.

If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?

just make what you love. don't try to make something that people will like. just make what you like and keep at it, perfect it... and the right kind of customers will find you.

Check out Amberae's etsy store for more great finds, http://amberae.etsy.com

Product Review - The Ivory Magnolia

2009-02-22T01:27:00.004-05:00

The Ivory Magnolia is a wonderful online shop specializing in body cremes, purfume oils, scrubs and soaps and we've tried their amazing purfumes available in many delicious scents.

Our fav is Pink Cotton Candy but we've also tried (and loved) Blue Coconut and Kiwi. Our friends have bought Vanilla and Mango Tango and the concensus is, we love them all!

Available in convenient roll on and sprays, these lovely, natural purfumes do not irritate our sensitive skin and leave us smelling delicious sweet and fragrant all day!

They fit in our purses (which isn't an easy feat considering they are jammed packed) and have never leaked, so we get to enjoy every last drop.

Check out The Ivory Magnolia online store and check our her amazing line of natural body products that are very reasonably priced, sure to make you smell as sweet as candy! http://theivorymagnolia.etsy.com/

My Tops 3 Favs - Feb 22. 2009

2009-02-22T00:29:00.010-05:00

A beautiful necklace with a Vintage appeal!

Courtious of Bellezza Jewelry.

$38

http://bellezzajewelry.etsy.com/

FatSquid's unique art prints that I don't quite understand and I kinda like that. These are very interesting to look at. Very original, and totally strange. I'm diggin it!

ONLY $8.00 8x10 Print

FatSquid.etsy.com

I feel luxurious just looking at this piece! What a beautiful necklace created by vintageinspirations! The mix of colour is just stunning and check out that rock! We love big, beautiful, faceted jewels. It's our weakness (next to chocolate).

$55.20

vintageinspirations.etsy.com