Featured Seller - twobadbananas

Your first name, and your store name?

My name is Cat, and my shop name is twobadbananas.etsy.com.

What part of the world are from?

I'm from York, a beautiful historic city in England.

What does customer service mean to you?

Well, I want anyone who buys anything from me to be as excited and happy about it as I am (which is pretty excited!). I want to be helpful and friendly throughout a transaction, and I want them to know how pleased it makes me that they like something I've made enough to spend money on it. I always add a handwritten thank you and a little extra something to my parcels.

What is your most memorable experience with a customer?

Definitely Mary, who runs her own jewellery shop (heatbreakjewelry.etsy.com). I met her through etsy, purchased items from her, and her from me. She is so friendly and such fun to talk with, I had a great time preparing her order for her, and I was so thrilled when she left her feedback saying how much she loved her jewellery. She told me she changed her shirt as soon as the parcel arrived so she could wear my necklace, and that she cut the stickers off the parcel and saved them. Making Mary happy made me so happy, I was grinning all day!

What sets you apart from other sellers who are selling similar items?

When you read my listings I try to make my items as interesting and personable as I can. I'll tell you what music I was listening to, or what tv programme I had on in the background as I made each particular item, and even sometimes what snack I had in the middle of my crafty session! As for my fruit and vegetable characters, I've given them all names and personalities, a task I enjoyed a little bit too much, I think. I'm a geek at heart!

How did you learn the skills that make you successful today?

As a very strange child! I played with Sylvanian Families, but it worried me a lot that there wasn't really enough food to go round a village full of woodland creatures (as I said, strange child!). My Mum bought me fimo so I could make food for them and I never looked back. I took a break from creating anything at all whilst I was at University as my time was taken up with being in Pantomimes, running the Archaeology Society, oh, yeah, and my degree ;) Now I work full time in a shop, so I think that also helps me when it comes to knowing what designs will sell, and how to communicate with my customers.

What is your goal for the next year?

Next year? I'd like to be completely free of my student debt, and have saved up enough money to learn to drive. Then I can start going to craft shows and displaying there. As regards my etsy shop, it'd be nice to make 100 sales. That'd be a cool landmark :)

What keeps you motivated when sales are slow?

As I'm new to etsy so my sales haven't really taken off yet. I'm still excited when I can tell people have viewed my items! But I take great heart from real life reactions people have to my jewellery when I'm wearing it. It reassures me that there is a market for the things I make. I just remind myself that selling online is a different kettle of fish to selling in a shop, and that things will pick up for me.

What do you do to attract new clients and encourage repeat business?

This is like my secondary hobby at the moment! Well, I'm being featured in this blog, and in a giveaway on another blog soon. I've made a facebook fanpage (tinyurl.com/twobadbananas) and when I hit 50 members I'm going to start running promotions just for my fans.

I've just started using twitter (twitter.com/twobadbananas) although I am wary of being a spammer so I'm pretty easygoing with it. I also have a blog (twobadbananas.blogspot.com), and a webpage (twobadbananas.com), both aimed at making me more recognisable.

I'm also in the process of running an ad on Craftcult, and I sell in a bricks and mortar shop, and am hoping to expand to one or two other shops soon. I've had business cards printed which I give out to people who I chat with when they admire my jewellery, which I try to wear nearly every day.

This is the hardest part for me, wearing jewellery I've made over things I own, as I'm a bit of a jewellery fiend! Also, I pop a card and a home-made twobadbananas badge in with all the goodies I send out to my customers, so hopefully they can help spread the word for me.

Lastly, I make my friends and family a lot of jewellery, because they promote for me without even knowing they are doing it half the time! I'm hoping that my excitingly decorated parcels, extra goodies and unusual designs, combined with my friendly attitude, will foster repeat sales for me.

If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?

Be prepared for a lot of hard work! I thought I went in prepared, and I am still shocked by how much of my free time promoting takes up. I think I spend more time online nowadays than I do creating jewellery, which is sad, but necessary. But it's worth it. It's an amazing feeling when someone buys something you've made. Go for it!:)

Do you have a current promotion or contest you'd like to share with our readers?

Yes! Readers of this blog who purchase any item from me are eligible for free postage when they mention "I Made That Blog" in the Notes to Seller box. Just convo me to sort it out.

Thank you Cat! Your shop is so cute and fun! We've chosen our favorite piece from your shop to showcase on our blog, the Babooshka, Babooshka Necklace, available for only $11 USD!

Please check out twobadbananas for other terrific cutesy finds to add to your accessory collection!

Featured Seller - Jewelry of Lav

What part of the world are you in?

Sunny Shining Singapore, (at least for most of the year)

What does customer service mean to you?

It means taking time to understand my customer's needs and requirements and using 101% of my creativity, energy and time to meet their needs and requirements. It also means becoming friends with my customers & be their approachable jewelry designer.

What is your most memorable experience with a customer?

There are too many to be mentioned. In fact, many left wonderful and encouraging comments and praises of my jewelry after their purchases. Some even send me Christmas gifts and encouraging cards when I was feeling down due to personal reasons.

What sets you apart from other sellers who are selling similar items?

I guess it would be my after sale service. I love to give my earlier collections new lease of life, even if they have been subjected to years of wear and tear. As long as my customers send me a note or email to request for such a service, I would gladly provide, with no service charge required. Customers need only pay for new parts used.

How did you learn the skills that make you successful today?

Actually, a lot of things I learned are from trial and error. I make PLENTY of mistakes and also learn from them.

What is your goal for the next year?

My goal is for Jewelry of Lav to continue its steady grow in its online and offline presence. More specifically, as my customers are mainly from Asia, I hope to bring Jewelry of Lav beyond Asia to the different corners of the world.

What keeps you motivated when sales are slow?

Firstly, it's my passion for making things beautiful, and in this case, my jewelry beautiful and unique. I'm inspired a lot by beautiful things. So, the more I look at my jewelry and my lovely supplies, the more motivated I become in creating pretty jewelry pieces that tell beautiful stories. Secondly, my customers' feedback and praises of my jewelry keep me motivated. Well, I keep a list of all the lovely positive comments from all my customers and would look at the list to give myself reasons to push on, especially in the current time of economic crisis. Lastly, it would be my children. In order to stay at home to take care of them, I know I have to make my business successful, at least successful enough to allow me to not have a full time work outside home. :)

What do you do to attract new clients and encourage repeat business?

I offer various promotions, discounts and offers and most important great service and after sale service.

If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?

Find out more from accomplished ones and understand the time, financial resources and commitment needed, to assess if this business is truly for you. If possible, learn from a good teacher to avoid making unnecessary mistakes and to jump start your business. Most importantly, believe in yourself, and believe in miracles!

*SPECIAL OFFER FOR OUR BLOG READERS - JEWELRY OF LAV*
Mystery gift for buyers who spend a minimum of $50 USD and mention this blog!

Terrific interview Lav, thank you for taking the time to speak with us and share your beautiful collection with our readers. We just love the bursting colours and beautiful selection of pieces on your website. Please check out http://jewelryoflav.com/ for more unique jewelry pieces.

Featured Seller - Lake Erie Beach Glass

What part of the world are you in?
I live on the Southern Shore of Great Lake Erie on a small strip of Pennsylvania land between Cleveland, Ohio and Buffalo, New York USA.

What does customer service mean to you?
Customer service, to me, means offering a quality product and a memorable experience for the customer that will keep them coming back to you and bringing their friends a long, too!

What is your most memorable experience with a customer?
I've had several but one particular customer sticks out in my mind. It was a custom order gift for her daughter and she was undecided on what to have made. She had seen a wire wrapped pendant in my shop and another piece with handmade chain. We worked together on the piece and ended up mutually creating the perfect gift for her daughter. They both loved it and still contact me to remind me! I love to hear from my customers!

What sets you apart from other sellers who are selling similar items?

The sea glass community is large and vast but very close! We all seem to know each other well. We learn from each other and share ideas about customer service, quality standards, and more. So, I would say that I am similar to my commrades. I do put my entire self into my pieces and try to be artistically different. It is very important to me to have made a product that is going to last and my customer is going to be happy. I stand behind my products.

How did you learn the skills that make you successful today?

I am mostly a self taught artist but have received help from my other artistic friends and have participated in workshops for metalsmithing in my local and regional area. Drilling glass was learned by trial and error. I can't even count how many pieces of sea glass I've broken over the years! I laugh and then cry!

What is your goal for the next year?

We are currently working on self publishing a book on the history of sea beach glass that is relevant to our area. The book will contain chapters on ship wrecks in the Lake as well as what industry specifically is responsible for delivering the glass that we find. We have including an extensive section on pattern identification, pottery, and maker's marks. There will be a spectrum color chart for easy identification and information about specific beaches. This has been a long term project and we are super exciting to be releasing the book this year at the 2009 North American Sea Glass festival in Erie, Pa!

What keeps you motivated when sales are slow?

I go to the beach with my family and beachcomb! The experiences we share at the beach are always motivating and memorable!

What do you do to attract new clients and encourage repeat business?

I am always looking to expand my website pressence by using social networking platforms like Facebook,Twitter and my own blog. I occassionally will offer sales or shipping discounts in my shop and during team promotions or team give aways as well as making sure I include something special for each of my returning customers!

If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?

Do it! Do it for yourself! If you have a craft that you can share, there is a market for it. It won't be easy and sometimes it can be down right frustrating but like the tides the business cycle will ebb and flow. There is such a large community of support with in the handmade community and you will make many friends who will help you a long in your venture. The handmade community wants you to succeed. You will not be a lone and you will be a happier person for doing it!

Do you have a special offer or promotion for our readers?

*SPECIAL PROMO FOR "I MADE THAT" BLOG READERS*

FREE SHIPPING of your purchase when this article is mentioned in the notes to seller section at store checkout!

Check out other stunning designs beach glass creations at Lake Erie Beach Glass! We love the smooth yet unique shapes of glass used in these earrings, necklaces and bracelets. These pieces would be a nice choice for a bride and her bridesmaids.

The piece featured in this post is entitled: Lake Erie Beach GREEN BUCKS HI ROLLER Genuine Sea Glass Necklace Set by Lebg, and is available for $100 USD for the set here.

Featured Seller - Jewelry by Lorelei Eurto

What part of the world are you in?

Upstate NY, USA

What does customer service mean to you?

EVERYTHING! I treat my customers exactly how I would want to be treated when buying handmade items. Showing pride in my work, concentrating on packaging, sending confirmation emails, and leaving positive feedback for my customers- happens for every single sale.

What is your most memorable experience with a customer?

A pivotal point in my Etsy career was when I sold a necklace to a woman in Spain. It never made it to her. I made another and sent it. The second necklace never made it to her. The second necklace came back to me. The first one is sitting in customs somewhere. This directly resulted in my decision to ship Registered mail for every international order!

What sets you apart from other sellers who are selling similar items?

I believe that photographs play a large role in the sale of my jewelry. I try my very best to photograph the piece of jewelry in a way that is aesthetically pleasing to the eye. That first photo is the one that pulls the buyer in to begin with.I also enjoy creating a bond or relationship with my customers, and this in turn, keeps them coming back for more. My jewelry is really fun and the shopping experience is easy-going!

How did you learn the skills that make you successful today?

I learned a lot by shopping around on Etsy. I love buying from fellow Etsians, I get a sense of how they do business, what I like and dislike from each sale, and I've taken pointers from these transactions. I have also been doing this for about 2 years, so I've had quite a bit of experience. Most of which is completely 100% positive!

What is your goal for the next year?

I'd like to get my own website up and running smoothly by next year. I'd also like to figure out how to have a nice online gallery of my sold work. Selling on Etsy is my hobby and most of my earnings go back into Etsy, or buying supplies. As long as I can keep selling, I'm happy!

What keeps you motivated when sales are slow?

Luckily, I'm part of a pretty amazing online beading community. Reading their blogs, and keeping up on what they're doing keeps me motivated! There is an amazing amount of talent out there, and they never cease to inspire me!

What do you do to attract new clients and encourage repeat business?

Sometimes I offer specials in my shop, or send coupons for 20% off of their next purchase. Seems to work like a charm so far!

If you could share one piece of advice with someone who is considering openingtheir own store of handmade items, what would it be?

Invest in a great camera! Online shopping relies heavily on decent photographs. Since the shopper can't touch, and feel the piece they are purchasing, you want to provide them with really great, bright, and clear photographs so that they know what they're getting. That visual is the next best thing next to touch!

SPECIAL PROMO FOR 'I MADE THAT" BLOG READERS - Enter the code I MADE THAT into the notes to seller and I will give 20% off of one item in my shop. Wait for a revised invoice before paying!

Great promo offer for our readers Lorelei! We love being able to share not only talented artisans but great deals with our readers!
You've had some great success over the last two years with well over 500 sales in your shop! We can see why, lovely choice of colors, shapes, and textures that are pleasing to the eye.

Check out Lorelei's online store, Jewelry by Lorelei Eurto, and don't forget that 20% off special promo!

Featured Seller - PolishedTwo - Pottery Shard Jewelry & Whimsical Accessory Designs

What part of the world are you in?

I live in sunny Austin, Texas -- known as the Live Music Capital of the World!

What does customer service mean to you?

Customer service means creating a happy buyer experience. It means providing a well-crafted product and showing your appreciation for the customer's choice of your art.

It is often the little added touches like this that keep people coming back for more handmade items-- it feels good to buy them!

What is your most memorable experience with a customer?

I have several repeat customers that check back with me monthly and buy new items, but my most memorable recent customer is one that pretty much designs the jewelry herself. Its fun: she gives me the specifications, points me in the direction of the supplies to use, and tells me her ideas. She leaves the handiwork to me and I've made her lots of custom items this way. In fact, the best thing about it is that she really planted the seed of some new ideas for my designs through these special requests. I've ended up incorporating new materials into my jewelry based on some of her suggestions.

What sets you apart from other sellers who are selling similar items?

I'm not sure if it is my marketing, my packaging, or my customer service, but one thing I do hear from my customers is that I have the fastest turnaround time on shipping. People buying from Etsy shops often buy from several sellers at once. I've had customers say that my packages are the first to arrive. With hundreds of thousands of jewelry makers on Etsy, this is just one way that I've work hard to set myself apart.

How did you learn the skills that make you successful today?

I am mostly self-taught. I love to accessorize and was especially in love with the unique jewelry I could find at boutique stores, but I've been doing crafts my whole life so I always had the mentality of "I could make that!" When I moved to Austin about 10 years ago, I researched materials and tools and attempted to make my own jewelry. My first attempts were pretty elementary, but I took a basic class from a jewelry-making friend and my obsession began. I also subscribed to some beading magazines and picked up a few techniques along the way, but now I can generally figure things out on my own through trial and error.

What is your goal for the next year?

My goal for next year is to incorporate more vintage elements.

I do a lot of estate sale shopping and sometimes incorporate little antique treasures into my work, but I'd like to do more of that in the future. I have a box I've been collecting and its full of all sorts of enameled metal flower brooches and pins from my estate sale hunts over the past several years. I'd like to add a new line to my collection that incorporates these flowers into one-of-a-kind necklaces.

What keeps you motivated when sales are slow?

When sales are slow I have time to work on new designs, but it is also the best time to push harder on marketing. There are so many ways to market yourself and many methods are free--but they take an investment in time to really work. If sales are slow, I know that I always have more marketing to do. It is also a good time for me to assess my supplies and see what I need to order and stock up on before the next sales rush.

What do you do to attract new clients and encourage repeat business?

The number one thing that I do is add something new to my Etsy shop every day. If I am home, I am listing new stuff! This works for several reasons: I get more visibility just by listing something and staying at the top of searches. Also, people start to recognize the "style" of your items and photography as they're shopping on Etsy, especially when the style is consistent. And previous customers come back to your shop and constantly see new things to buy.

If you could share one piece of advice with someone who is considering openingtheir own store of handmade items, what would it be?

I would say, "Do what you love!" You are going to invest a lot of time in trying to sell your craft, so make sure it is something you are ultimately passionate about.

Thank you Tracy for sharing your wonderful work with us and our readers. We agree, turnaround time is very important in this crafting business. Its tough completiting especially in jewelry making as there are many terrific and talented artists like yourself. We know this first hand from selling jewelry supplies in our etsy shop, one of the most frequent compliments we get is fast shipping/ turnaround. Getting the property to the customer quickly and safely makes for repeat customers, which you've already discovered in your own shop!

We love your use of colour and your nature inspired theme, especially with summer coming up! Please check out PolishedTwo Jewelry on their website located here: http://polishedtwo.etsy.com/

Featured Seller - Adagio Beadcrafters

What part of the world are you in?

Sunny Florida, USA

What does customer service mean to you?

Customer service means going above and beyond to insure my clients are pleased with their purchases. This includes everything from using quality components to create my designs to listing them for a fair price (both from my point of view AND the purchaser) to packaging them safely and securely and includes follow-up and beyond.

In short, customer service goes from beginning to end and must be a top priority in any successful business.

What is your most memorable experience with a customer?

During the Christmas Holiday 2008, a woman purchased a watch from me for her daughter who was away at college. As often happens when our children move away, this young lady had grown and the watch was too small for her. She e-mailed me about the first of the year and asked if I could make it larger and change the clasp. I'm in Florida. Her college was in New England. I completed these changes without charge and in so doing, not only pleased my new customer but her mother as well. Result? Not just one new loyal client but two. What sets you apart from other sellers who are selling similar items?Although I am relatively new to the jewelry business, I try to make my items unique and different. As my skills improve, so do my designs. When I look back at some of the original designs from my old etsy shop versus the more sophisticated items now available on my artfire site, I see a uniqueness that I hope will insure my niche in this market.

How did you learn the skills that make you successful today?

Through trial and error. Lots of error! Practice, practice, practice! I am mostly self-taught. Watching videos on You Tube, reading books and picking up tips from my beading buddy.

What is your goal for the next year?

My goal for next year is to be continue to improve my skills, strengthen my customer base and increase my web presence.

What keeps you motivated when sales are slow?

Obsession! Beading is my obsession, my passion and my joy. When sales are slow, I keep hope alive that someone will browse into my shop and be drawn to my wares, appreciating their uniqueness and thereby validating my skills and rewarding my hopeful attitude.

What do you do to attract new clients and encourage repeat business?

It's a combination of strong customer service and unique design. Making each customer feel as if she or he are your only client and making them happy will keep them coming back.

If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?

Persistence, persistence, persistence. There are going to be many frustrations at all levels. Don't give up! Patience and persistence WILL be rewarded if you hang in there!

**SPECIAL OFFER FOR "I MADE THAT!" BLOG READERS

Mention this blog article in the notes to seller and you will receive a 20% discount on any purchase!

Thank you so much for that awesome deal Heather from Adagio Beadcrafters! We really enjoyed your interview! We'd like to add that your excellent customer service as shown in your answer to your most memorable customer question will certainly make you a most memorable seller! Check out Heathers beautiful jewelry pieces via her online store, adagiobeadcrafters.artfire.com. Prices range from $15-$38 for her lovely creations.

Featured Seller - Japonicas

What part of the world are you in?

Beautiful Asia, Garden City - Singapore

What does customer service mean to you?

It means everything to me! I work towards providing a service that exceeds my customers' expectation :) Many of my customers are very touched by my sincerity and have became my very good friends and supporters.They are the reason I keep creating :)

What is your most memorable experience with a customer?

There are too many to mention! I have met countless wonderful people who are heads over heels over my creations and keep coming back for more! We become such good friends that we even went out for drinks several times! :)

What sets you apart from other sellers who are selling similar items?

I set very high expectation for myself, my products' quality and presentation, as well as the customer service that I provide.I push and challenge myself to produce works that impress even myself. :) My passion is another reason that I have overwhelming ideas which set me creating new pieces all the time.I gathered that everything boils down to be able to do something that I truly enjoy. :)

How did you learn the skills that make you successful today?

I suppose that I am still far from being successful. Japonicas has only emerged 4 months ago and there is still a long and tough road ahead.

Do you have any formal training in your craft?

Well, I have never attended any jewelry making classes. It just came naturally and I perfected the skills along the way.There is always room for improvement though, and many new interesting techniques to learn :)

What is your goal for the next year?

My goal is for Japonicas' faithful supporters to multiply in strength. Sales will be much stabilized with the recovering economy.I will have fixed bazaars and events to meet more people, stable online hit rates and orders as well as regular consignments and wholesales opportunities with boutiques.
A couple of wishful dreams; to have Japonicas in huge malls and to be able conduct jewelry making workshops in my home :)

What keeps you motivated when sales are slow?

When things look deem and spirit is low, my burning passion keeps it going :) The encouragement and support from my loved onesare just as important!

What do you do to attract new clients and encourage re-occurring business?

Well, be open to possibilities and conscious to opportunities. Try getting as much exposure as possible, even if it would mean venturing into unfamiliar grounds. You never know until you try :)
Always exceed your customers' expectations in terms of quality, presentation and service. They will remember you for sure :)

If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?

Know what you can do best, believe in it and keep the passion burning :)

Admin Comment: Thanks so much Jet for this great interview. We were really impressed by your beautiful, feminine pieces and we know your business will flourish over the next year. Passion and determination are key. You have to love what you do and it is clear you have found your calling!

Please check out Japonicas at http://japonicas.etsy.com as well as http://japonicas.com

Featured Seller - Seeds And Beads

What part of the world are you in?

The United States

What does customer service mean to you?

Customer service, to me, means selling a quality product, and adjusting that product to the customer's desires, whether that be size, color,ect..


What is your most memorable experience with a customer?

A customer bought a pair of earrings from me for her daughters birthday. She asked me to address the package to her daughter because she loved getting mail, and she would be so excited to get a package addressed to her. I was happy to be apart of that surprise.

What sets you apart from other sellers who are selling similar items?

I think what sets me apart from other sellers are the techniques i use. My Floating Crystal Bracelet technique and my Russian Spiral Bracelet technique are seldom seen in the beading world. I believe a seller, especially in a popular field such as jewelry, needs something DIFFERENT, a spark that pulls a customer into your shop. Another thing that i think sets me apart are my photos. Crisp clear, detailed photos are important in being noticed in my field. The photo sells the product.

How did you learn the skills that make you successful today?

I owe everything i know to the fabulous teachers at my local beading shop, and the many many beading books i have recieved over the years.

Do you have any formal training in your craft?

I took a metal design class in high school. I have always been intrigued by glass jewelry, but when i discovered the potential of copper, silver and nickel, it expanded my interest in jewelry design. I have also taken numerous jewelry design classes at my local beading shop. I am always looking for more ways to be a student.

What is your goal for the next year?

My goal for the next year has nothing to do with an amount of money. I want people to see my jewelry, and see the beauty that i see in my craft. I want to get my name out there, and let people know that jewelry makers are truly dedicated artists.

What keeps you motivated when sales are slow?

I am constantly keeping myself motivated. If sales are slow, then its time to start making items again! Of course i want to glue myself to my computer screen and watch for sales, but i pry myself away and remember why i am doing this, because of the craft, not the business aspect of it.

What do you do to attract new clients and encourage re-occurring business?

I make sure to include everyone in my sales. If i don't have a country listed, i ask them to email me! If someone needs a specific size, i make sure to offer that service. I'm also CONSTANTLY listing new items. The more i list, the more i get my name out there. Who would want to check back into a store that has the same items from a month ago? I try to make it exciting and new.

If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?

Take clear photos. Pick an interesting, clean background that will be consistent throughout your store, and stick with it. If you can imagine your items on the front page of a website, then you're doing something right.

Kait, owner of Seeds and Beads, is just the sweetest lady you will ever do business with. We loved her designs when we first saw them being posting in the etsy chat, but when we started gabbing back and forth, we really got a sense of her lovely personality. Her 100% positive customer feedback is no shocker and shes always going above and beyond for her customers.

Please check out her darling webshop located at http://seedsandbeads.etsy.com/

for more beautiful jewelry pieces like the one shown above.

SPECIAL PROMO FOR "I MADE THAT" Bloggers! Seeds And Beads is offering shipping for only $1 in her "Deals" section. All regular priced items (usally ship for $6) are now shipping for only $1.50!

Spring Is Here! Let's Celebrate!

The MADE THAT blog admin lives in beautiful Ontario, Canada and we've been having such beautiful spring weather recently that we just had to celebrate! The sunshine and warm weather is resulting in little flowers starting to sprout and when we stumbled upon this beautiful Spring Blooms Necklace-- Wild Daisies on etsy by seller Sihaya Designs, we were inspired!

It's time to put away our boots and winter coats and come out of hibernation!
This beautiful little bobble would be a perfect accent to your spring wardrobe and at only $24, it is quite a steal!

Check out Sihaya Designs for more spring themed jewelry that will break you out of your winter blues and get you ready for the lovely weather that is upon us!

Featured Seller - Sensual Designs

What part of the world are you in?

State of California, United States of America

What does customer service mean to you?

Customer service is the most important aspect of business and goes hand in hand with sales. Customer service reflects how a seller conducts business with the customer or prospective customer. This plays a role in the feedback system as well as a means of gathering how satisfactory the quality of your product is and how satisfied the customer was with your service by means of communication, shipping time, and response to any questions or requests. In order to be successful and credible in business, customer service must be a number one priority with your customers.

What is your most memorable experience with a customer?

My most memorable experience with a customer was with my first sale ever made online. Not only did this specific individual show great enthusiasm to the product when received, but also became a repeat customer several times to follow. The feedback I got on about their rants and raves about my product is the one thing that still puts a smile on my face today. It keeps my creativity flowing and continues to challenge me in creating the next memorable product for someone else to treasure.

What sets you apart from other sellers who are selling similar items?

The one thing that always sets handmade product sellers apart from each other is their unique perception and skill on how they interpret their own creativity and inspiration. Not everyone has creative skills nor the same interpretation of what it is they are trying to accomplish. Therefore, every seller of the same category has something different to offer people.

How did you learn the skills that make you successful today?

I got to where I am today with my skills by maintaining my enthusiasm for the hobby, my continue inspiration, and always challenging myself to try something new. I never received any formal training on how to create what I do. I made my first pair of earrings when I was a teenager which is where I first became interested in jewelry making and beads. From there, I took on other hobbies and began to teach Scrapbooking where I was than offered to teach Jewelry Making. This is where my enthusiam grew and the aspect of doing different things continue.

Do you have any formal training in your craft?

No.

What is your goal for the next year?

To continue teaching myself new skills in my current profession and expand my business to include additional creations of my other hobbies I enjoy. This I hope will reach a broader audience of buyers, but also share all of my creations with newer prospective buyers. I also plan on growing my business locally with additional promotion for my current and future web sites.

What keeps you motivated when sales are slow?

The fascination I have for colors, beads, and the end product. When sales are slow I take that time as an opportunity to try new things and bring about different products that may help increase my business sales.

What do you do to attract new clients and encourage repeat business?

Different products help to attract new clients. Offering a variety of items within your category will increase your chances of meeting a potentional clients needs. In order to encourage repeat business, this is the easy part. Once someone makes the first step to purchase something and are pleased with the quality and customer service they receive, chances are they will most likely come back. Another major factor in this are the clients who have already purchased. When pleased with the item, they will most likely tell others about your site and what you have to offer. This can also lead to increased business and help in attracting a larger customer base.
A major factor to consider when handling your customers is to always keep them informed of any changes or new products offered. My current site is actually a second site now to the original one I created for my business. Not only do I offer more now, but also ensure to notify previous customers of where I am next so they can continue to come back and always find me.

If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?

Never give up if business starts out slow and always continue to try new things and offer different products to meet the needs of more people rather than an isolated few. Secondly, promote your site by any means possible to ensure you draw new customers in. Most importantly, never settle for what you have to offer always look at opportunities to expand.

Thank you Sensual Designs for sharing your beautiful pieces with us! We know your shop will do amazing in 2009 and we hope to drive some traffic you way.
Check out Sensual Designs jewelry pieces at http://sensualdesigns.etsy.com/

Featured Seller - Blue Nostalgia

What part of the world are you in?

I live in Waverly, Ohio, USA

What does customer service mean to you?

Good customer service along with excellent people skills is everything when you are selling online. In my store, I am willing to accept refunds with no questions asked as long as the item is returned within 14 days of purchase. I also feel good communication is of the utmost importance. Buyers are not only buying your item, but your service, and I try to keep that in the forefront of my mind with every single sale.

What is your most memorable experience with a customer?
When someone petitioned me to make them a rosary. I had never made a rosary before, and I love learning new techniques and making new items, so that made it a real pleasure.

What sets you apart from other sellers who are selling similar items?
I purchase 99% of my supplies and materials from other etsy sellers. It is very important for me to support other etsians.

How did you learn the skills that make you successful today?

Through trial and error for the most part. When I first decided to start selling my pieces, I did check out some online video tutorials, but I have found that I love to let my fingers do the "talking". Most times, I have no idea what I am going to make before I set down with my supplies. I have found some of my best pieces were made this way.

Do you have any formal training in your craft?
No

What is your goal for the next year?

My goal when opening was 4 sales a week by August, and at least 1 a day by Christmas. So far, on average, it has been 2 a week.

What keeps you motivated when sales are slow?

I just keep on keeping on. I continue to create and keep a positive attitude.
What do you do to attract new clients and encourage re-occurring business? I think the best thing you can do to encourage re-occurring business is sell a quality product. I never list an item I don't LOVE, and I would never sell a piece I wouldn't wear myself.. My heart goes into every piece, and no amount of advertising will ever be as good as a happy customer. As far as attracting new business, I try and get my name out there by posting some pictures of my work on all of the social networking sites I belong to, as well as using twitter, flickr, and trying to list new items daily. I have also held blog giveaways, and I purchase online advertisement.

If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?

Do what you love, and love what you do. If you are passionate about what you are doing, it will shine through in your work.

Thanks so much Ashley @ BlueNostalgia for participating in our blog. We love your jewelry, and really hope this blog brings you some views and potential business!
Visit her website, Blue Nostalgia at http://www.BlueNostalgia.etsy.com, to view her other stunning creations.
We wish you all the best!

best!

Featured Seller - Blue Scarab Jewelry

What part of the world are you in?

I am in Franklin, IN, near Indianapolis

What does customer service mean to you?

Everything! I would not be in business without my customers, so I make it a priority to give them a wonderful buying experience from start to finish.



What is your most memorable experience with a customer?

It would have to be this super-sweet gal that lives here locally to me. She admitted that she is "Addicted" to my shop, and whenever she has some extra cash, she pops in and purchases a new piece(or two!) of jewelry. She always asks for extra business cards to hand out for me. That is the greatest compliment for a customer to be so into your work that she wants to help get the word out!

What sets you apart from other sellers who are selling similar items?

I pour my heart into the pieces I make, and I do think it reflects in my work. Plus I believe that Quality craftsmanship and Customer Service are all part of the package, so I thrive on giving my customers a fabulous experience from the moment they step "eyes" into my shop. I also offer a "Lifetime Guarantee" on my work, so if anything were to happen to their jewelry, they can always send it back and I'll fix it!

How did you learn the skills that make you successful today?

Online tutorials, crafting forums,20and over 10 years of tweaking and perfecting! A great thing about making jewelry is that there are endless techniques and processes, so I am constantly learning new things, which I love.
Do you have any formal training in your craft?
Nope, unless you count online tutorials lol:)

What is your goal for the next year?

My goal for 2009 is to take my business more seriously and work on keeping a consistent Style & Image. I want to be one of the shops where you just see one of my item photo's and say "Oh, that's Blue Scarab!" If I want to be taken professionally, I have to get it together professionally.

What keeps you motivated when sales are slow?

Creating new pieces always keeps me motivated and hopeful. That and perusing the other fabulous Etsy shops that are still doing well in tough times keeps me going.

What do you do to attract new clients and encourage re-occurring business?

I am walking advertisement for my jewelry-I NEVER leave the house without a couple pieces on, and people always ask where I got it from. I have business cards handy and whip them out like crazy! And I always put discount coupons in with my orders to encourage repeat business. I also like to include something else small I've made, usually a stamped bookmark or a card, just to say "thank you."

If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?

One thing?! Always believe in yourself and stay strong. Success will not happen overnight, but don't let that discourage you. Keep pushing!

Thanks Blue Scarab Jewelry for the fantastic interview! We love your exquisite wire wrapping and stunning gemstones! Each piece is interesting to look at, and very unique! We wish you all the luck with your sales this year, we know you will do awesome!
Check out Blue Scarab's official website at http://bluescarabjewelry.com, and to view more pieces like the one you see above, visit their online shop, http://ambersjewelry.etsy.com

Featured Seller - MuffinTopDesigns

What part of the world are you in?

I am in Toronto, Ontario, Canada!

What does customer service mean to you?

Customer service means treating people the way i would like to be treated. It also means making a high quality product at an affordable price!

What is your most memorable experience with a customer?

Someone purchased two sock monkeys for her children last Christmas. Making these perfect for her two little ones was a wonderful experience! She still sometimes sends me photos of them with their monkeys. It really makes me glad that they love them that much!

What sets you apart from other sellers who are selling similar items?

I would hope that my design sense keeps people coming back! while i like to offer classic pieces, i also enjoy going out on a creative limb and trying new things.

How did you learn the skills that make you successful today?

While i have always been an artsy person, it wasn't until early 2007 that i started beading and making jewelry. I'm mostly self-taught, but have taken a few classes in different techniques. I'm actually taking a beginner's metalsmithing class right now that i'm thoroughly enjoying!

Do you have any formal training in your craft?

I actually have my BA in Visual Art and my Masters in Art Therapy - and would LOVE to take a jewelry making certificate sometime in the future!

What is your goal for the next year?

My goal is to learn to balance my life! :) We're expecting our first baby in late April 2009! I'm excited to be a mother... and to see how motherhood will influence my designs. Sales-wise, I'm hoping to hit 1000 sales in my etsy shop.

What keeps you motivated when sales are slow?

The fact that i have tons of beautiful stones and shining metal to work with! when sales are slow, it actually gives me time to work on new things - take the time to sketch and "test drive" new designs. I also spend more time looking for inspiration when things are slow - packing and shipping really takes up a lot of time!

What do you do to attract new clients and encourage re-occurring business?

I wish i could do more, actually. Working a full time job and creating on the side really doesn't leave much time for marketing. However, i'm hoping to draw up an "official" marketing plan one of these days and figure out how i can reach more people! In the meantime, i hope that good customer service and my sunny personality (lol) keep people coming back.

If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?

Be confident in your craft, and create something that you are proud to have out there in the world! Take creative risks, and let your love for what you do shine through.

Thanks so much MuffinTopDesigns! Congrats on your new little buddle of joy that will be joining your family in April! What an exciting time for you. We wish you all the best. Please check out Cylene's designs on her wepage http://muffintopdesigns.etsy.com/.

Featured Seller - Wild Rose Jewels

What part of the world are you from?
I am living in Red Deer Alberta, originally from Halifax Nova Scotia.

What does customer service mean to you?
Customer service is seeing a need and meeting it, making sure people walk away feeling happy with their experience.

What is your most memorable experience with a customer?
My most memorable experience with a customer on Etsy would have to be getting my first sale! I've only had one so far, so not too much to draw from in this area. But it sure made me feel great to know that someone else liked my work enough to spend money on it.

What sets you apart from other sellers who are selling similar items?
I think what sets my jewelery apart is that it is not trendy, you could wear it next week, next year, or ten years from now and still feel good about it. I'm all about classic style.

How did you learn the skills that make you successful today?
Do you have any formal training in your craft?
I have no formal training in jewelery making whatsoever, it's just something I've been playing around with.

What is your goal for the next year?
My goals for next year are to continue to create, to improve my shop, promote, promote, promote, and increase sales.

What keeps you motivated when sales are slow?
I stay motivated when sales are slow because I truly enjoy what I'm doing. I didn't start making jewelery to make my fortune, it just makes me happy to use my hands to make something beautiful. I enjoy the process. However, sales would be nice . . .

What do you do to attract new clients and encourage re-occurring business?
To encourage sales, I'm just trying to get myself out there, be seen. Alot of posting in the Etsy forums, Facebook, not to mention telling everyone I know.

If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?
To anyone wanting to start selling their own handmade items, I would say, just go ahead and do it! Jump right in. You will learn alot on the way, I'm learning new things everyday. That's half the fun.


Check out Wild Rose Jewels on their website www.wildrosejewels.etsy.com

Beautiful pieces Krista! Thanks for being a part of our blog. We wish you many sales in 2009 :)