What part of the world are you in?
I live in upstate NY
What does customer service mean to you?
Being totally available to the customer, fast shipping and a well pakced item are all important.
What is your most memorable experience with a customer?
my first sale with my jewelry was an unexpected purchase from my friend. She started the ball rolling.
What sets you apart from other sellers who are selling similar items?
I make jewelry with easy on clasps . Alot of my jewelry is made on stretch cord yet the pieces are very elegant. I combine swarovski crystals together with pearls to make a lovely, easy to wear piece of jewelry.
How did you learn the skills that make you successful today?
Watching instructional online videos, asking questions in the forums and jewelry selling websites.
Do you have any formal training in your craft?
What is your goal for the next year?
To keep making jewelery and perfecting my craft.
What keeps you motivated when sales are slow?
exploring new selling venues and remembering it only takes one person to make a sale.
What do you do to attract new clients and encourage repeat business?
shipping items out quickly and having good comunication with the customers.
If you could share one piece of advice with someone who is considering opening their own store of handmade items, what would it be?
Don't put all your eggs in one basket. Sell your items on different venues and sites.
Please check out Easy-On Jewelry's online store, http://easyonjewelry.etsy.com